As noted in to OP, every file on the card is mp3 format.
Also as noted in the OP, I can’t isolate the problem because skipping through the entire library results in every file being played without issue. There are no logs generated on the player, otherwise I could perhaps discover a commonality between the random drops.
The files are from all over. Some are CD rips, others are downloads.
It shows between each song on mine, when I want to manually advance it slows me down. Have tried everything. My system is updated, checked, rechecked. Windows media player is correct. I need help!!!
Did you try reformatting the player under its System settings (save your files to your computer first), and/or manually reapplying the firmware (see the firmware thread above)?
I have had this problem, but it has been very specific to podcasts from NPR. Other podcasts and audio books have not been a problem. Have not downloaded any music.
I had some success when I used Windows Media Player (WMP) to ‘sync’ the podcast, but that stopped working last week.
I’ve only had this player for a few weeks, also used a Clip+ which also had problems with these files.
I’ve been working with Tech Support for the past 2 days and hope they will resolve the problem.
I also have been having this problem with NPR podcasts. I have had 2 other Sandisk players before the Sport and have never had a probem like this.
The really odd thing is that the podcasts start to play and then after playing fine for about 10 seconds it stops and says “file format not supported.” It does not happen with all files nor even all files of a given podcast.
It is very disappointing to upgrade to a new player and have it be less functional.
Same with me on NPR podcasts - it happens right after the ‘this podcast is supported by’ message. NPR podcasts without that message play fine on my clip sport.
Did you have any luck getting this sloved? I have been “working” with tech support also, but it is not possible for me to send them the files I am having problems with becaue thier email only accepts attachemnts that are 9MB or less. They are supposed to call me to discuss this but I can’t imagine what they will tell me over he phone that is different than what they have told me via email (they gave me directions to remformat the player - it didn’t help).
Yeah, I ended up using Dropdox and when they tried to play the files the same problem occured:
FROM SANSA
“I appreciate your continued response. I have tried the files and could replicate the issue. It seems to be the issue with the bit rate of the files. The bit rate of the files you sent was 56kbps which is generally not the case for normal mp3/WMA files. I have tried converting them using Any Audio Converter to 128kbps bit rate and it worked. As a work around you can download the same converted and try to convert them to get them to work. We have reported this issue already to our development team for further review.”
I am not convinced becuase the problematic podcasts play until the sponsorship announcement is finished (between 15 and 20 seconds) and then give the error. Also, some of the podcasts from the same show with the same bit rate play just fine. At the very least things have been frwarded to te development team and maybe we will see a firmware update to fix this.
What puzzles me is how all of my earlier Sansa players can still play these but the newset one cannot! Surely the developers can compare the old and new codecs and see where the issue lies.
I get this problem too. All of my MP3’s are CD rips. I have a theory that it’s my 16GB microSDHC card. It’s a class 10 and you’re supposed to use a class 4. Will repost soon once I receive my new class 4 card and try it out.
Yesterday I ejected my microSDHC and loaded all of the MP3’s I wanted in the main Music folder. I also did a CHKDSK /r /x from Windows (which reported no problems). After that, everything was good. BTW, before I was not only getting “file format not supported”, I was also getting “file not found”. I’m running the latest firmware. All of my files are MP3’s ripped from CD’s with Windows 7 at the highest bitrate it offered.
OK, I switched from a class 10 to a class 4 card and no more “file not found” or “format not supported” messages. No more lockups either. It’s been playing for 6 hours without a hitch now.