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Highlighted
Newbie
Posts: 1
Registered: ‎02-11-2016

"Books > Podcasts": Broken in FW 1.27 and 1.29

---------- Forwarded message ----------
From: SanDisk Global Customer Care <support@sandisk.com>
Date: Thu, 11 Feb 2016 17:11:20 -0800 (PST)
Subject: "Books > Podcasts": Broken in FW 1.27 and 1.29 [Incident: 160210-001745]
To: greatnessguru@gmail.com


Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it
within the next 21 days.

Thank you for allowing us to be of service to you.

Subject
---------------------------------------------------------------
"Books > Podcasts": Broken in FW 1.27 and 1.29


Discussion Thread
---------------------------------------------------------------
Response Via Email(Ronel S.) - 02/11/2016 05:10 PM
Dear Eddie,
 
Thank you for your continued response. Please provide us your phone number along with the time zone and the best time we can reach you as we believe the issue can be addressed over the call more efficiently.
 
We will be waiting for your update. Thank you for your kind cooperation!
 
Best regards,
Ronel S.
SanDisk Global Customer Care


Customer By Email (Eddie Maddox) - 02/11/2016 09:56 AM
> It appears your issue can be better addressed on call.
Correction: Since, "Folder > ... > Podcasts"
does show the correct names of all downloaded folders,
it appears, instead, that this issue can be better addressed
by comparing the FW 1.29 computer code for "Folder > ... > Podcasts"
with the FW 1.29 computer code for "Books > Podcasts" to discover
which part of the FW 1.29 computer code for "Books > Podcasts"
needs correcting so that "Books > Podcasts" can, also,
display the actual names of each downloaded folder
as "Folder > ... > Podcasts" already does!

I am unable to assist SanDisk FW computer code programmers in
performing their software quality assurance responsibilities.

Eddie Maddox

> Customer By Email (Eddie Maddox) - 02/10/2016 09:02 PM
>> 3. Were you facing this problem earlier or
>> it started happening when you added multiple folders?
>
> This problem of "Books > Podcasts" not recognizing Any
> downloaded Folder Names happens with Each and Every
> Folder Name of Every Folder I download to the Sport Clip
> per the Quick Start Guide.
>
> I Obtained the FW 1.29 from the SanDisk web site.
> I Installed the FW 1.29 per the Manual Instructions.
> I Verified the FW 1.29 installation per the Manual Instructions.
>
> Eddie Maddox
>
>> Customer By Web Form (Eddie Maddox) - 02/10/2016 05:33 AM
>> "Books > Podcasts": Broken in FW 1.27 and 1.29 ...
>> - Downloaded folder names are not recognized. "Unknown Album".
>> - When more than one such downloaded folder exists,
>> contents of all such folders are merged into one folder
>> with the unrecognized name indication.
>>
>> "Folder > ... > Podcasts" does show the correct names
>> of downloaded folders and
>> keeps the contents correctly segregated.
>>
>>
>>
>
> Response Via Email(Cyrus S.) - 02/10/2016 02:46 PM
> Dear Eddie,
>
> Thank you for contacting SanDisk Global Customer Care. I understand that
> you're
> facing trouble with your Sansa clip sport and we need to go into more detail
> to
> isolate the problem.
>
> 1. From where are you downloading your podcasts files?
> 2. How you're transferring the podcasts files?
> 3. Were you facing this problem earlier or it started happening when you
> added
> multiple folders?
> 4. Are you facing this problem just with the podcasts?
>
>
> We will be waiting for your response to resolve the issue as soon as
> possible.
>
> Best regards,
> Cyrus S.
> SanDisk Global Customer Care
>
>
> Auto-Response - 02/10/2016 05:33 AM
...
>
> Customer By Web Form (Eddie Maddox) - 02/10/2016 05:33 AM
> "Books > Podcasts": Broken in FW 1.27 and 1.29 ...
> - Downloaded folder names are not recognized. "Unknown Album".
> - When more than one such downloaded folder exists,
> contents of all such folders are merged into one folder
> with the unrecognized name indication.
>
> "Folder > ... > Podcasts" does show the correct names
> of downloaded folders and
> keeps the contents correctly segregated.
>
>
>

Response Via Email(Steve K.) - 02/11/2016 04:00 AM
Dear Eddie,
 
I sincerely appreciate your prompt response.
It appears your issue can be better addressed on call.
Please provide us with your contact number
along with pertaining time zone and appropriate time to call you.
 
We will be waiting for your update. Thank you for your kind cooperation!
 
Best regards,
Steve K.
SanDisk Global Customer Care


Customer By Email (Eddie Maddox) - 02/10/2016 09:02 PM
> 3. Were you facing this problem earlier or
> it started happening when you added multiple folders?

This problem of "Books > Podcasts" not recognizing Any
downloaded Folder Names happens with Each and Every
Folder Name of Every Folder I download to the Sport Clip
per the Quick Start Guide.

I Obtained the FW 1.29 from the SanDisk web site.
I Installed the FW 1.29 per the Manual Instructions.
I Verified the FW 1.29 installation per the Manual Instructions.

Eddie Maddox

> Customer By Web Form (Eddie Maddox) - 02/10/2016 05:33 AM
> "Books > Podcasts": Broken in FW 1.27 and 1.29 ...
> - Downloaded folder names are not recognized. "Unknown Album".
> - When more than one such downloaded folder exists,
> contents of all such folders are merged into one folder
> with the unrecognized name indication.
>
> "Folder > ... > Podcasts" does show the correct names
> of downloaded folders and
> keeps the contents correctly segregated.
>
>
>

Response Via Email(Cyrus S.) - 02/10/2016 02:46 PM
Dear Eddie,
 
Thank you for contacting SanDisk Global Customer Care. I understand that you're
facing trouble with your Sansa clip sport and we need to go into more detail to
isolate the problem.

1. From where are you downloading your podcasts files?
2. How you're transferring the podcasts files?
3. Were you facing this problem earlier or it started happening when you added     
  multiple folders?
4. Are you facing this problem just with the podcasts?
 

We will be waiting for your response to resolve the issue as soon as possible.
 
Best regards,
Cyrus S.
SanDisk Global Customer Care


Auto-Response - 02/10/2016 05:33 AM
...

Customer By Web Form (Eddie Maddox) - 02/10/2016 05:33 AM
"Books > Podcasts": Broken in FW 1.27 and 1.29 ...
- Downloaded folder names are not recognized. "Unknown Album".
- When more than one such downloaded folder exists,
contents of all such folders are merged into one folder
with the unrecognized name indication.

"Folder > ... > Podcasts" does show the correct names
of downloaded folders and
keeps the contents correctly segregated.


[---001:007509:16195---]

 

Highlighted
SanDisk Professor
Posts: 618
Registered: ‎09-12-2015

Re: "Books > Podcasts": Broken in FW 1.27 and 1.29

Wow.That is quite a complicated story.  Here are a few questions and suggestions.

 

1. What software are you using to copy the audio files to your Clip Sport?

2. Maybe try playing your files using FOLDER MODE. Then do you see the different Podcast files?

      (Make sure the first 12 characters of the FileNames include sufficient unique information)

3. You may consider editing the ID3 tags of your audio files to replace "Unknown Album" with your desired Podcast names.

      (Make sure the first 12 characters of these names include sufficient unique information)

 

Best WIshes