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Newbie
Posts: 3
Registered: ‎10-07-2014

problems turning on the device

Hello All,

 

after keeping the device turned off for longer than 5 minutes, the next time i want to turn it on i need to press the on/off button maybe 15 seconds or more to turn it on !

 

do you know why is that happenning ? 

 

thanks for the help 

 

Rami

 

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SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: problems turning on the device

Some sort of glitch . . . .  I wonder:  you might try manually reapplying the firmware (see the firmware thread at the top of this forum)--easy enough to do, and could fix this.

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Newbie
Posts: 3
Registered: ‎10-07-2014

Re: problems turning on the device

hey Smiley Happy 

 

thanks for the respond , because of this problem i've just upgraded to 1.17

nothing changed ... 

Highlighted
SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: problems turning on the device

It sounds like your tags might be messed up. The Sandisk players like ID3V2.3 ISO8859-1 tags for the mp3 files. All other mp3 tags should be removed. 

 

You can use the free program MP3Tag to easily correct the tags. 

 

 

 

Are you using a memory card? If so, is it faster than class 4? The Sandisk players don't like cards faster than class 4.

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SanDisk User
Posts: 22
Registered: ‎12-15-2013

Re: problems turning on the device

really? im using a 64GB SDXC transcend class 10 with no issues.

 

whats suppose to happen on >4 class cards?

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SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: problems turning on the device

Sometimes with cards faster than class 4 there are glitches that have no other explaination. If your class 10 card works okay with the Sport then consider yourself lucky. If you do have some glitches though, at least now you will know a likely source of them.

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Newbie
Posts: 3
Registered: ‎10-07-2014

Re: problems turning on the device

hey Smiley Happy thnx for the respond , no i'm not using an extra SD card and i'll try the tags software Smiley Happy thank you