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Newbie
Posts: 4
Registered: ‎02-23-2014

microSD card not recognized

Just bought the clip sport from Best Buy and it will not read the microSD card that I inserted. My computer reads it just fine and that's how I copied approx 8g of mp3's onto it (16GB total capacity).

Before I return the player, am I doing something wrong?

SanDisk Guru
Posts: 4,898
Registered: ‎11-17-2008

Re: microSD card not recognized


@backdoc77 wrote:

Just bought the clip sport from Best Buy and it will not read the microSD card that I inserted. My computer reads it just fine and that's how I copied approx 8g of mp3's onto it (16GB total capacity).

Before I return the player, am I doing something wrong?


Make sure the player is off, and only turn it on after the card is inserted.

iPod Touch 5G 32GB, Touch 4G 32GB, Clip Sport 8GB.
Rockbox-> Clip Zip 4GB, iPod Nano 2G 4GB, iPod 5.5G 80GB
2012 Nexus 7 32GB, Asus MeMoPad 8 16+64GB, LG Optimus G Pro, Nokia Lumia 900, Nokia Lumia 520

Newbie
Posts: 4
Registered: ‎02-23-2014

Re: microSD card not recognized

yes, the player is off when i inserted the card. When I turned it on the screen said "refreshing media" but the microSD card does not show up anywhere in the menu and I can't see the songs on it.

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: microSD card not recognized

You might try a manual re-set--press the on button down for a full 30 seco0ds and then re-start the player.  (This is based on the procedure for the other Clips.)  Hopefully, that might help.

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: microSD card not recognized

Otherwise, you might try a re-format under the player's Settings.  (Note:  this will erase the player's contents and so transfer anything you want to save to your computer first.)

SanDisk Guru
Posts: 16,305
Registered: ‎04-17-2008

Re: microSD card not recognized


@backdoc77 wrote:

yes, the player is off when i inserted the card. When I turned it on the screen said "refreshing media" but the microSD card does not show up anywhere in the menu and I can't see the songs on it.


 

Note that this player does not integrate the internal and external memory into 1 database like all other Sansa players do. You must navigate to the CARD menu option to view and play content stored there. If you scroll through the Main menu and have no CARD menu, try going into SETTINGS (possibly then SYSTEM SETTINGS) and look for a CUSTOMIZE option, Here you can turn off Main menu items you don't use, or don't want to see. It's possible CARD is turned off. You can toggle it back on and then you should be OK. Smiley Wink

Newbie
Posts: 7
Registered: ‎02-22-2014

Re: microSD card not recognized

Just to be sure, is it formatted in FAT32?

Newbie
Posts: 4
Registered: ‎02-23-2014

Re: microSD card not recognized

Thanks guys, i am a dummy and didn't realize the memory card had it's own menu. I found it and it works great.

SanDisk Guru
Posts: 4,898
Registered: ‎11-17-2008

Re: microSD card not recognized


@backdoc77 wrote:

Thanks guys, i am a dummy and didn't realize the memory card had it's own menu. I found it and it works great.


Glad to hear it! 

iPod Touch 5G 32GB, Touch 4G 32GB, Clip Sport 8GB.
Rockbox-> Clip Zip 4GB, iPod Nano 2G 4GB, iPod 5.5G 80GB
2012 Nexus 7 32GB, Asus MeMoPad 8 16+64GB, LG Optimus G Pro, Nokia Lumia 900, Nokia Lumia 520

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: microSD card not recognized

You're not a "dummy" at all--the non-integrated nature of the Sport's 2 memories is a change from earlier Clip players.