2: Unfortunately there is no “developers” reading this forum, at the best there is someone that reads your post and contacts someone who…
When I bought my sport clip I was thinking that Sandisk would be a safe buy due to the number of users, but no, I got stuck with a mp3 player that misses so much fuctionality and hardly seems like a product ready for the market.
Make a choice if You can live with Your sport clip as it is, or do whatever it takes to get a refund.