audobooks not playing in order -- please help

I just replaced my husband’s old Clip with this model. Also having the issues with audio books not playing in order. VERY frustrating. He is not tech savvy, but more importantly, we should NOT have to jump through these hoops. My ClipZip works fine. Why can’t this model?

I know how to tag, but the major problem with this is if you’re using DRM files, as from a lending library or Overdrive, you usually can’t mess with files and preserve your listening license.

Sandisk, this is a MAJOR flaw. Please, please correct ASAP!!