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dow
Newbie
Posts: 5
Registered: ‎02-10-2010

audobooks not playing in order -- please help

[ Edited ]

Hello Support forum,

 

I had a Sansa Clip that finally started to die after several years, so I bought a new clip sport and added a microsd to it.  When I transfer books to it (I typically use overdrive for this, but I've tried drag and drop as well), the files show up in the folder where I send them just fine when viewed from my pc.  However, they play in random order.  Now, if this were music, then it wouldn't be such a big deal, but NOBODY want's to hear an audiobook in shuffle order.  Is there ANY way to fix this so that they'll play in correct order?  The same books worked fine on my Clip.

 

Any help would be greatly appreciated.  I listen to audiobooks on my commute to/from work (45 miles each way), and it's really not the best practice to be scrolling through files on the player looking for the next chapter at 75 mph.

 

Thanks,

dow

SanDisk Guru
Posts: 16,305
Registered: ‎04-17-2008

Re: audobooks not playing in order -- please help

This is being worked on for an upcoming firmware update.

dow
Newbie
Posts: 5
Registered: ‎02-10-2010

Re: audobooks not playing in order -- please help

That's good news.  Thanks for the quick response.  Any idea when that firmware update will be available?

Highlighted
SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: audobooks not playing in order -- please help

Hopefully soon, grasshopper, soon.   Smiley Wink

Newbie
Posts: 1
Registered: ‎02-05-2015

Re: audobooks not playing in order -- please help

It is 2 5 2015 and I am still having the same problem. I have updated the firmware. I cant get the books to play in the right order. The files are clearly marked as to the file number. This makes listening to books VERY diffult and frustating. I had a Clip before this and it work great but they dont sell that one anymore...now im stuck with this....and it does not work.....looking for a new brand if you cant get this fixed soon. Very said...nice player if it worked!  Please Fix!!

SanDisk User
Posts: 53
Registered: ‎12-13-2014

Re: audobooks not playing in order -- please help

A workaround is to use the software Mp3tag and change the ID3 tag for Title and Track for all the files. Make sure the total length of the title don't exceed 12 characters. Each title should be numbered. An example:

Title
field: Chapter 1
Track
field: 1

Tittle
field: Chapter 2
Track
field: 2


Title
field: Chapter 3
Track
field: 3

 

If you have a file with the title “In the shadow of darkness 110” and track number 110 the title will be truncated on the sport and not sorted correctly. The title “darkness 110” will, however, work. It might seem like a daunting task but Mp3tag makes it easy to update all the files at once: http://www.mp3tag.de/en/

Another workaround (if you are a Mac or Linux user) is to use the FATsort utility (command line only) and sort the files on the player in “natural order” (-n) and then the folder view on the player to access the content.

A third workaround is to create a playlist with the files in proper order.

http://kb.sandisk.com/app/answers/detail/a_id/14337

I know these are just workarounds but
due to its hardware limitations I don't think the behavior of this player will change.

Newbie
Posts: 2
Registered: ‎03-15-2015

Re: audobooks not playing in order -- please help

I just replaced my husband's old Clip with this model. Also having the issues with audio books not playing in order. VERY frustrating. He is not tech savvy, but more importantly, we should NOT have to jump through these hoops. My ClipZip works fine. Why can't this model?

 

I know how to tag, but the major problem with this is if you're using DRM files, as from a lending library or Overdrive, you usually can't mess with files and preserve your listening license.

 

Sandisk, this is a MAJOR flaw. Please, please correct ASAP!!

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: audobooks not playing in order -- please help

Unlikely anything will change with this model.  If you are still within the return period, you may wish to return your player and replace it with another Clip Zip or a Clip+.

Newbie
Posts: 2
Registered: ‎03-15-2015

Re: audobooks not playing in order -- please help

Good advice. I just requested a return from Amazon. Thanks for all comments here!

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: audobooks not playing in order -- please help

I think that this was a good move for you.  Part of the frustration with the Clip Sport (in addition to its engineering issues) is that many people (understandably) think that it is supposed to be the latest advance in the Clip line--it isn't.  Better to go back to the tried and true.  Smiley Happy