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Newbie
Posts: 7
Registered: ‎07-12-2015

Unknown Artist/Unknown Album

I transferred music to my Music Folder in my SanDisk Clip Sport from the PC (Windows 7) after using 'Tag&Rename' software, making sure everything was in the right order (named correctly, etc etc). 

 

However, under Music/Artist and/or Music/Albums in the Player, it shows as 'Unknown Album' where it should have said the title which in this case is 'Best of The White Stripes'.

 

Any idea why the title is missing.  The album cover shows, and the contents show OK and in the right order.  It's just that it calls itself 'Unknown Album' and 'Unknown Artist'.

 

Any ideas please?

 

 

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: Unknown Artist/Unknown Album

can you post a link (dropbox) to one of the files? We can take a look at it and try to tell you what the problem is. 

SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Unknown Artist/Unknown Album

Are these mp3 files? If so, the tags need to be in the ID3V2.3 ISO 8859-1 format. I use mp3Tag to edit the tags of my files. 

 

http://www.mp3tag.de/en/

SanDisk Guru
Posts: 16,310
Registered: ‎04-17-2008

Re: Unknown Artist/Unknown Album

Tag & Rename software is unreliable when it comes to editing ID3 tags that SanDisk players will recognize. As JK98 has already said the tag format needed is ID3v2.3 ISO 8859-1. Others has posted in the past this software has problems with that format.

Newbie
Posts: 7
Registered: ‎07-12-2015

Re: Unknown Artist/Unknown Album

Hi there.

This is the first time I've used Dropbox so I do hope I've done it correctly but here is a link that shows the MP3tag and Tag&Rename files.

 

https://www.dropbox.com/home

 

Hope to hear from you soon.

 

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: Unknown Artist/Unknown Album

That is just a link to the dropbox homepage. In dropbox next to the file you uploaded click share and it will give you a link to the actual file. Paste that here and we can take a look at the file for you.  

Newbie
Posts: 7
Registered: ‎07-12-2015

Re: Unknown Artist/Unknown Album

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: Unknown Artist/Unknown Album

these are just screen shots. We need you to post one of the files with the problem to drop box and send us a link. we need to actual file so we can take a look at it. 

Newbie
Posts: 7
Registered: ‎07-12-2015

Re: Unknown Artist/Unknown Album

Sorry, but I'm really confused.  Can you tell me exactly what file (.flac/.txt/.m3u/.log) you need from the folder.  The size of the folder is over 500mb but, of course, except for the flac file, the dot files are only kbs.

 

This is all new to me and confusing at the same time, so thanks for your patience.

 

Regards.

Newbie
Posts: 7
Registered: ‎07-12-2015

Re: Unknown Artist/Unknown Album

Any more views on this one please ?