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Newbie
Posts: 5
Registered: ‎12-05-2016

Sansa sport clip freez after 1.36 upgrade few times

Hello,

 

 

just buy sansa clip sport, got home and first thing look for upgrade.

upgrade to 1.36 was good.

 

 

play with the sansa for 30min - and it freeze 2 times!

during a song (nothing help)!

reading this forum i lrean i have to push for 20 sec to go for factory defult... and it helps

 

my query - if i should leave with the act that it will freeze - or should I return it and buy the zip/jam

 

thanks for the help

Yoss

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SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Sansa sport clip freez after 1.36 upgrade few times

What types of files are you using? What format are your tags in? Sandisk players need to have their mp3 files with ID3V2.3 ISO 8859-1 format tags. Do you have a card in the player? don't add or remove a card while the player is on. 

Newbie
Posts: 5
Registered: ‎12-05-2016

Re: Sansa sport clip freez after 1.36 upgrade few times

the sansa is new...only defult music that the sansa hold whan you buy new product...
again i have one query please try to answer.

i have 7 more days that i can replace the product.... i know sansa sport is not stable and this upgrade do not help.
do you think soon we will have new update it will make it stable..
or i should replace to sansa jam?
thx
SanDisk Guru
Posts: 16,184
Registered: ‎04-17-2008

Re: Sansa sport clip freez after 1.36 upgrade few times

If it's doing this with an [essentially] new player with only the default sample songs on it, I'd replace it with another. It's likely defective.

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Sansa sport clip freez after 1.36 upgrade few times

Also, in your original post you asked if you should replace the Sport with a Jam or Zip.  If you can get a Zip at a fair price, do so--it doesn't have certain of the detrimental limitations of the Sport, and has many benefits.   Smiley Happy

SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Sansa sport clip freez after 1.36 upgrade few times


Tapeworm wrote:

If it's doing this with an [essentially] new player with only the default sample songs on it, I'd replace it with another. It's likely defective.


My experience with Sandisk players is that they often come with the built in flash drive and sample songs corrupted, so the first thing I do before using a Sandisk player is to format the internal memory using the player's menu. This will delete all the sample garbage on the player

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Sansa sport clip freez after 1.36 upgrade few times


JK98 wrote:

Tapeworm wrote:

If it's doing this with an [essentially] new player with only the default sample songs on it, I'd replace it with another. It's likely defective.


My experience with Sandisk players is that they often come with the built in flash drive and sample songs corrupted, so the first thing I do before using a Sandisk player is to format the internal memory using the player's menu. This will delete all the sample garbage on the player


Interesting--I've never had a corrupted Clip player out-of-the-box.