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Newbie
Posts: 1
Registered: ‎01-08-2016

Sansa Clip Sport disconnects randomly while syncing music

Ok, so I recently got the Sansa Clip Sport. I tried syncing my music to it, but while doing so, it would randomly disconnect and freeze. I would have to restart it and try again. Please help. I'm worried it might corrupt the music on it.

SanDisk Professor
Posts: 578
Registered: ‎09-12-2015

Re: Sansa Clip Sport disconnects randomly while syncing music

Try "syncing" software after you have satisfactory results with simple file copying.

Some ideas to try using Windows Explorer (PC) or Finder (Mac) to copy files.

 

1. Make sure your Clip Sport is at least 25% charged before copying files.

2. If you are using a USB Hub, then try to connect directly to a USB port on your computer

3. Try using a different USB port on your computer

4. Try using a different computer (can be PC or Mac)

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SanDisk Guru
Posts: 16,305
Registered: ‎04-17-2008

Re: Sansa Clip Sport disconnects randomly while syncing music

Don't sync. Simply copy & paste (or drag & drop) files from your computer to the device. Couldn't be simpler. Smiley Happy