Problem: Only the tracks from first album of my first artist will play

Ok, I just got the Clip Sport MP3 player this Christmas…a ‘Red’ one…holds 4-GB.
(1000 songs). I’m trying to load about 25% as many files as that.

This post is about my SECOND issue with this device:

So, I have a group of tracks from music CD’s that I recently ripped 

selected tracks from, and am now trying to load and listen to them
on this new MP3 player.

I ripped the tracks about 3 to 6 months ago, using Win-7 and the
Microsoft “Windows Media Player”.

[ I copied your provided sample MP3 files from the player onto my laptop
(for analysis and safe-keeping) and then deleted those files from the
player…they resided in the “Music” folder there. ]

Then, just as I did SUCCESSFULLY for my older smaller MP3 player
(called an ‘Eclipse’), I just did a GUI-copy (via Ctrl-A key) of a
series of directories, and then ‘pasted’ (with Ctrl-V key) those into
the now-empty Music folder on the MP3 player. It took quite a
while (it said 287 files were copied) and they successfull got there just fine.

Ok, but now, only the alphabettically-FIRST artist’s files,
i.e. Bob Dylan tunes, seem to play! Yet, I verified that all the other
8 or 10 artists’ files are also resident there.

The Bob Dylan picture of the (first) album cover look fine (that magic
worked)…so that album picture and titles all appear just fine in the
little graphic window.

But, I can’t navigate to any other artist’s sub-folder of files, so all that
I can listen to are the tracks from Bob Dylan’s first album (e.g. 5 songs)!

[These exact steps works fine, on my older $20-dollar “Eclipse” MP3 player.]

So, any ideas on what might be ‘broken’??? Is this product ready for
prime time? (I think I saw an announcement for it on your site, dated
11 months or so ago…February, 2014.) I just purchased this thing
before early this past December, 2014, at BestBuy.

Any/all ideas welcome. Help, please!

TIA…

Ok, here’s something I’m noticing now:

With this Clip Sport MP3 player, I first copied the sample

mp3-files over onto my laptop PC. So I analyzed them, with one

of my meta-data inspection tools…I use one called ‘mediainfo’, which

is freely avail on the web…open-source. Cmd-line driven.

So, here’s what I’m seeing:

There were 8 sample files. I notice that the naming of the files

varied…one had that naming-style where the track# is on the front,

whereas others have some other naming styles.

But, the file NAMES are not significant, of course.

Each of these files has the ‘meta-data’ INSIDE each file…the

stuff like the album-name, and artist-name, etc,etc. As

mediainfo reveals in its output.

Yet when I run ‘mediainfo’ on all my ripped files produced by

Microsoft’s Windows Media Player, there is absolutely

NO media info inside my files.  [I don;t know whether that’s

because of some setting or option, or whether that will always

be the case for all MP3 files ripped using Windows Media Player.]

The way my files indicate that meta info is because they’re

layed out in a sub-tree.  So for example, there’s a directory

“Bob Dylan”, and under that are directories whose dir name

is the name of an album, and then below each album dir,

are the track MP3-files, whose names are the song/names.

So, the question becomes: Might there be some tool somewhere

that can walk thru my sub-trees, and put the derived meta-info

INTO each song file, so that then the song files will contain

their meta data (just like the sample files do)?

That way, I could put only the mp3 files into the “Music”

folder on the device.  (Right now, my files got copied

across maintaining the sub-trees…i.e. the MP3-files are

not in the “Music” folder, but rather are in sub-dir

folders below the “Music”.

Does this help?

Or am I going to HAVE to re-rip all my CDs, using some

tool OTHER THAN Windows Media Player?

(Hopefully, the answer to that is NO,  because that

would be LOTS of re-work.  A tool, as mentioned above,

is what’s needed.

Again, I don’t understand at all how a problem like

this didn’t get discovered long before this product released???

Ok, what I said in previous reply, while true, is NOT what the problem was.

The problem was that the unit did NOT have the latest firmware in it!

We probably all assume that a unit bought just before Christmas (i.e. about a month ago)

would have the latest firmware in it.  But, that need not be the case.

The latest/newest firmware RIGHT NOW (in Jan 2015) is version 1.22.

So, I’d advise anyone who buys the Clip Sport to first CHECK and see what

revision is currently in the unit, and if it’s a lower number than that, your FIRST step

is to bring it up-to-date!

To check it, just navigate to “Settings” >“System Settings”> “Info”, and examine

the “Version” number.  (Think I have that right.!?)

Once up to date, now when you load your music files, you have the best chance that everything

will work as it is supposed to.  [I say ‘best chance’ because there may still be other bugs.]

===========

My evidence for this:  

(1) First, I attached the MP3-player to my computer, and DELETED all the

songs that I had loaded into its “Music” folder.

(2) Then, I followed the firmware update procedure, as shown on this webste.

(3) Lastly, I re-loaded my MP3 files, still in their ‘sub-directory-tree’ format, into

the “Music” folder on the player, exactly as I had done earlier.

Yes, everything NOW works as planned…I can now listen to every album, of

every artist.

Hope this helps someone else that has had problems!

SAME PROBLEM HERE AND I BOUGHT THE UNIT 2 DAYS AGO SO IT COULD NOT HAVE BEEN SITTING ON THE SHELF-BY THE WAY WHY DO YOU MAKE IT SO HARD WITH PASSWORDS IT IS LIKE A SECRET SOCIETY---THIS PLAYER HAS ISSUES AND I AM RETURNING IT FOR A REFUND-THIS IS THE SECOND ONE I HAD TO DO THIS WITH IN THE LAST 5 DAYS