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Newbie
Posts: 2
Registered: ‎01-09-2016

New clipsport, unable to open upgrade.hex file

Hi- I just got a clipsport, and am trying to upgrade the firmware 1.27 , but when I download the upgrade.hex file, 

 

"no available application" can open it.

 

I have a Mac 10.7.5, with safari 6.1.6 

 

Please help!!

 

with thanks, Pam

 

 

Highlighted
SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: New clipsport, unable to open upgrade.hex file

Did you follow the upgrade instructions?  You absolutely do not open the hex file--you drag it onto the top level of the Clip player.

 

Please read the upgrade instructions (again).

Highlighted
SanDisk Professor
Posts: 601
Registered: ‎09-12-2015

Re: New clipsport, unable to open upgrade.hex file

Manual Firmware Update (Download and Instructions)
Manual Firmware Update (All Regions) -

http://downloads.sandisk.com/firmware/clipsport/127/upgrade.hex

 

All languages are now in one firmware version. After firmware update you will need to select your Language and Region preference.

Remove any external card from the Clip Sport before performing firmware update
• Ensure your battery is > 50% full.
• Plug in your SanDisk Clip Sport to your computer.
• Download and save the upgrade.hex file linked above to folder on your computer.
• Drag the file to the root directory of your SanDisk Clip Sport
• Disconnect the SanDisk Clip Sport and let the firmware update begin.
• Once it finally finishes doing its update, it will turn itself off.
• Turn the Clip Sport on, Select your language and region preference
• Once its back to the main menu, head to "Settings" >"System Settings"> "Info", and verify the "Version" is now 1.27".

 

Highlighted
Newbie
Posts: 2
Registered: ‎01-09-2016

Re: New clipsport, unable to open upgrade.hex file

Hello Thank you to both !

 

I'd been trying to OPEN the download file, rather than  simply DRAG   it to the Clipsport....once I realized  this, it worked a charm...just like directions !

 

Thanks again, Pam