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SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: My issues with SanDisk Clip Sport firmware

Actually, that's not what SanDisk itself and others with engineering background have reported.  Regardless, the limitations exist (even under your explanation--I guess you must have inside information) and are not simply "for the heck of it."

 

The answer is simple--if one doesn't like the Sport's unfortunate limitations, simply return it and purchase a still-available Clip+ or Zip, and get back to enjoying the music.  From everything I've heard, the limitations, as a general matter, ain't going to change (SanDisk alteady having done what it felt it could, in an earlier firmware revision, and being well aware of the issues and consumer reaction).  Although, a pleasant surprise would be exactly that.

 

Whoosh . . . (that's the sound of the cape in the wind).   :smileywink:

SanDisk Guru
Posts: 16,310
Registered: ‎04-17-2008

Re: My issues with SanDisk Clip Sport firmware

 

 

Smiley Tongue

Administrator
Posts: 563
Registered: ‎07-20-2007

Re: My issues with SanDisk Clip Sport firmware


@Chibbs wrote:
The issues with the Sport are a FIRMWARE only problem. Thechipset used for the device has NOTHING to do with the limitations hated by users. Anyone making this claim knows ZERO about firmware and embedded systems and has likely never worked with anIC in their life. That especially means certain people here who love to put on a cape and tights and pretend to be Superman of theSanDisk universe. ALL the limitations are artificial creations ofSanDisk Engineering product design. The firmware was was stripped to give the unit longer battery life.

The limitations seen in the Clip Sport product line are hardware related The simple fact is that the controller used in the Clip Sport is not capable of having the same feature set that was available in past Sansa Clip products. 

 

Please take some time to read our forums rules and guidelines. This will serve as your one and only warning. Personal attacks and this hateful attitude to other forum members will not be tolerated. If you continue to berate other forum members you will be banned from posting on this forum. 

 

Forum Admin

slotmonsta

SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: My issues with SanDisk Clip Sport firmware

I hope Sandisk makes a version of the Clip Zip the size of the Clip Sport and with the display the Clip Sport has. I hope it has the same circuitry as the Clip Zip except for the display, and has a battery with at least 70% more capacity than the Clip Zip's, so that we can have all the functionality of the Clip Zip, and at least 25 hours of battery life. It would be okay if this player is priced somewhat higher than the Clip Sport, although I hope an 8GB one wouldn't be over $80.

 

I enjoy using the Rockboxed Clip Zip. My main complaint about it is that the battery life isn't enough. I was hoping the Clip Sport would be a Clip Zip but with a larger screen and larger capacity battery. I guess Sandisk was focusing on competing against the ipod Shuffle, and therefore felt a need to keep the price of the 8GB version under $50. Many of us would never buy a Shuffle though, and are comparing the Clip Zip and Clip Sport to other players that are $80 or more. Having a larger capacity battery probably wouldn't add that much to the cost, although due to the extra weight, a stronger clip might also be needed.

 

 

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: My issues with SanDisk Clip Sport firmware

I think it's time for a refresh and for an UberClip to emerge . . . .

Newbie
Posts: 14
Registered: ‎03-27-2014

Re: My issues with SanDisk Clip Sport firmware


@Miikerman wrote:

I think it's time for a refresh and for an UberClip to emerge . . . .


I'll second that. If it wasn't for want of the Sport's increased battery I'd have stuck with the Clip + . Pretty please Sandisk, give us a Clip+/Zip with a bigger batterySmiley Happy

Highlighted
Newbie
Posts: 9
Registered: ‎09-01-2014

Re: My issues with SanDisk Clip Sport firmware

It's amazing how much I learn about SanDisk's MP3 player's product range - and its differences - just by reading the replies on this thread. I'm not fond of some of the entries here, but at least they are informative. And that brings me to my original complaint, namely that SanDisk does not explicitely advertise the limitations of the SanDisk Clip Sport. I just payed a visit to the SanDisk website and I still cannot find any information about the player's limited capabilites, e.g the maximum of 4000 songs (with the added memory card). Here's one sentence from the advertisement that I still find very misleading:

 

"The SanDisk Clip Sport MP3 Player is available in a wide range of bright colors with file storage capacities of 4GB and 8GB**, and it also contains a memory card slot for additional storage**."

 

Mind the double asterisks. I was hoping the first pair would warn me about the limitation of 2000 songs on the player itself, and the second pair would do the same for the extended memory card. Unfortunately, that is still not the case. The first pair gives me information on how much a gigabyte really is (as if no one knows that already), and the second one says that the card is sold separately. And that, in my opinion, is the real reason for the existence of this low spec'd MP3 player. SanDisk produces memory devices in the first place. But a memory device by itself is worthless, unless you can put it in a computer, or any other device, like an MP3 player. By producing these devices, SanDisk really is creating a market for itself to sell more microSDHC memory cards. The MP3 player, and its capabilities, are subordinate. From a sales point perspective, SanDisk couldn't care less about how this MP3 player is perceived by its consumers. And Apple does or at least did the same, where the cheaper ipods really are meant to trick consumers into using itunes (and spend real bucks there).

 

Anyway, I could go on and on about how I feel cheated having bought this MP3 player, but I guess it won't make any difference. My only hope is that people considering to buy this MP3 player will pay a visit to the SanDisk fora first, before making their decision. At least, SanDisk is keeping these threads with complaining consumers alive. I guess that's a start...

 

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: My issues with SanDisk Clip Sport firmware

Product pages only contain marketing info. They will never say what a device can't do, marketing is putting the products best foot forward so to speak. There are literately millions of things this device can't do for example, it won't make you breakfast, should they put that on the page as well? I am being a bit facetious there but you can probably get what I am saying. The database limitation are listed in the sandisk knowledgebase. I went to their knowledgebase page and search for "number of songs" and this article was the first hit. it has the limitation for the database listed. see link below. 

 

http://kb.sandisk.com/app/answers/detail/a_id/74/ 

 

I agree that it is not put right in your face but this is typically how marketing is done. When I research a product I am thinking of buying I always check the manufacturer knowledgebase and reviews before purchasing. I always got more info there than in marketing product descriptions.

Newbie
Posts: 9
Registered: ‎09-01-2014

Re: My issues with SanDisk Clip Sport firmware

I'm glad you call your example facetious yourself, so I don't have to.

 

I usually do my research before buying any product. In case of the SanDisk Clip Sport, I went from the "marketing" pages on their website, immediately to the player's User Manual, easily found on-line. At the end of chapter 7, I found what I was looking for:

 

"The SanDisk Clip Sport MP3 player is capable of working with microSDHC cards up to 32GB. The player can store up to 40GB* of total device content including internal memory (e.g., 8GB player with a 32GB card)."

 

Then, I turned to my other knowledge base, called "common sense", being: more memory = more music. I usually do not look for information that makes no sense, like number of songs limitations due to a firmware hack by SanDisk, to fix whatever needed to be fixed with this device that the engineers had overlooked in the design fase.

 

I hope you get my point. But since you are so familiar with this SanDisk Knowledge Base, could you perhapse tell me what was changed on August 11 2014? Please don't tell me they've added the "Sansa Database Limitation" part.

Also, do you agree that - next to the knowledge base - the user manual (I'm talking about the PDF with 39 pages, not some sort of quick start guide) would be a good place to include such limitations as well? I challenge you to find even the number "2000" mentioned in there.

 

Cheers.

 

 

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: My issues with SanDisk Clip Sport firmware

Just some thoughts from the peanut gallery:

 

-- Personally, I think that product pages, including (or even especially) at a manufacturer's website, indeed should contain product factual information including at least basic product capabilities (also known as limitations).  With a DAP, that would include the size of the memory (internal as well as external capability); and with that, any practical limitations on that, such as file number limits--otherwise, the former information could be meaningless or, at least, less meaningful.  This avoids confusion, consumer upset, and returns, costly to everyone.

 

-- As a partial explanation as to the Sport circumstances, I think that even SanDisk itself was surprised concerning issues with the Sport caused by the hardware choice, and then had to make a hard decision, after the Sport issued, as to cutting the size of the file number capabilities, to try to address some of the issues. Mind you, I'm not endorsing the player's limitations or appraches taken; I agree that the limitations should be stated upfront--and candor can have its own rewards, even in difficult circumstances.  But it does help explain part of what's occurred.  But, hey, I'm not a majority shareholder in SanDisk--yet.   Smiley Wink