It does not turn on/off properly

When I turn it on, it does not.

It seems to not turn off properly as when plugged in it says ‘battery low’

Any suggestions?

Thanks

:smiley:

Hello,

in that case you can try to manuall reinstall the firmware of the player and see if that helps

http://kb.sandisk.com/app/answers/detail/a_id/15598/kw/clip%20sport

When the player is charging, it can’t be turned off. When it is charging via an ac charger, you can pause the music though so it won’t play.