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Newbie
Posts: 2
Registered: ‎10-23-2018

File not Supported

Over 70% of my songs will not play. I get File format not supported. I have checked the properties of the audio files and the are all .wma files. Makes no reason why sum will play but 70% wont. This is my first Sandisk product.

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SanDisk Guru
Posts: 16,210
Registered: ‎04-17-2008

Re: File not Supported

Wma. format files can be and are sometimes encrypted (aka "protected") with DMA. Could any of these files that won't play possibly be "protected"?

Newbie
Posts: 2
Registered: ‎10-23-2018

Re: File not Supported

Not know. I had a Zen player for a very long time an had no problems at all. It played every song I had.