Dual Clip Sports both stuck showing the "Sandisk" start screen

Is there a way to do a full hardware reset and dump the entire software/firware that may be on it? Maybe the installed a version that isn’t compatible and it is getting stuck immediately when I turn it on?

Does a “factory reset” option exist without being able to get to the main menu?

I can’t even get the USB to be recognized in the computer. Nothing shows up as a drive for it. Neither appears to hold a charge and it goes out immediately after I pull out the USB plug, even after hours of being on and displaying the “Sandisk”.