08-08-2019 11:03 AM
I am having a problem with my Clip Sport Plus. White screen, otherwise unresponsive.
Press and hold for 20 seconds and the screen goes black.
Press and hold for 20 seconds and the screen goes white. Sometimes it kinda flickers.
Same behavior whether it is plugged in or not.
I have had this unit for about two months...
08-08-2019 07:00 PM - edited 08-08-2019 07:03 PM
Maybe repeat those 20-30 sec On/Off cycles while connected to a USB wall charger (not a computer USB port). A 1.0 amp charger usualy works for me. If you get a postive result, leave the player connected for 2-3 hours.
Is the player filled to capacity? Usually need to leave ~100 mb for music library compiling space, etc.
Also, what type of audio files are you using? Must avoid DRM files. Sometimes my player chokes on iTunes m4a files.
08-10-2019 04:43 AM
Sorry to read about your continuing difficulties. I was hoping for your success from a combination of the various tips you cited.
Did you you try this one?
Disconnect the player from computer USB port. Then press the center power button for 15-20 secs. Then while pressing the button, connect the player to the USB port of the computer. Then see if the player restarts as normal?
If you get your player to respond, maybe use the internal RESTORE command and/or reinsert the FIRMWARE to give it a fresh start on life.
08-10-2019 10:59 AM
If you can get your player to re-start normally and you get it charged up.
Settings -> System Settings -> Restore. (will delete all user selected choices) (no audio files are deleted)
This is just a simple "Reset".
If you are still struggling, likely you can return it for a full refund?