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Newbie
Posts: 2
Registered: ‎04-11-2014

Audiobooks do not show up properly

I've gone through every version of the Clip, and all handled Audiobooks perfectly -- tag them as "audiobook" and copy to the internal memory. They then show up in alphabetical order when you select Music, then Audiobook.

 

Just got the Clip Sport and this is trashed.  I've tried putting the files into folders called Book, Books, Audiobook, Audiobooks.  Same result every time

 

-- Under the BOOKS option, I get a couple of folders out of the 10-20 + loaded.  Open one up and all of the audio files are out of order - totally random order, seriously. 

 

-- Under FOLDER, the full set of folders appears, BUT IN REVERSE ORDER.  Disc 12 before 11, etc.  

 

--  ALSO, under the FOLDER option, all titles are truncated after x characters, so more often than not, you see "book name Disc (no number).  So, you can't tell what disc you actually have! 

 

How could Sandisk / Sansa totally screw up a system that was wroking perfectly for 4-5 years???  Unless this is corrected, the new Clip Sort is a total piece of trash. 

 

 

 

Newbie
Posts: 2
Registered: ‎04-11-2014

Re: Audiobooks do not show up properly

i should add -- I am fully skilled on tagging my files properly.  Everything I load has been custom tagged for proper playing on MP3 players and CD players.

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Audiobooks do not show up properly


@nscowboy wrote:

How could Sandisk / Sansa totally screw up a system that was wroking perfectly for 4-5 years???  Unless this is corrected, the new Clip Sort is a total piece of trash. 


Or, the Clip UnSort.   Smiley Wink

Newbie
Posts: 2
Registered: ‎04-17-2014

Re: Audiobooks do not show up properly

I got in the habit of tagging my audiobooks as podcasts instead of audiobooks-try that, maybe it will work.  I plan to try this on my new Clip Sport.

Newbie
Posts: 17
Registered: ‎01-09-2013

Re: Audiobooks do not show up properly

I just traded in a non-functioning Clip+(after only 7 months!) and the only players Best Buy had was the Sport. So I charged it, downloaded a bunch of audiobooks and now can't figure out how to make them play in order. They will all play, but randomly, and Shuffle is set to off in Settings. that was the first thing I did.

 

I have spent hours today searching for a solution, I even spent time in a help Chat with Sandisk and the only option they could give me was to spend addtional hours using iTunes to rename, tag, etc. each file individually. The user manual says that you can only have files with less than 16 characters. So I renamed the files and recopied them to the Sport, but they retain the original file name so that was time wasted.

 

Other sources say to tag the file but that doesn't seem to be a functiion I can figure out on a Mac, it also doesn't seem to be an option in the version I have.

 

Overdrive (the source for the audiobooks) says all you have to do is drag and drop the files into the player. And yes, I did check to see that my player was on their supported list. 

 

here is their user info:    http://www.mcpl.us/catalogs/overdrive/OverDrive-to-MP3-Mac.pdf

 

Now, playing around with the player I have discovered that if you go to Folders/Audiobooks/your book title, you can play the books in the proper order. ????? I hope this is a glich that they can fix because it is really a stupid bug. This is the 5th Sandisk I have owned and each one gets less and less usable. Maybe should put one out that is for the exclusive use of audiobook users since a lot of the mess seems to be linked to the needs of OCD music users!

Highlighted
SanDisk Guru
Posts: 16,269
Registered: ‎04-17-2008

Re: Audiobooks do not show up properly


wandaframe wrote:

 

Now, playing around with the player I have discovered that if you go to Folders/Audiobooks/your book title, you can play the books in the proper order. ????? I hope this is a glich that they can fix because it is really a stupid bug.



Yes it is. SanDisk is aware of it and there is a firmware update to be released soon (sometime this month) that should address it.

Newbie
Posts: 3
Registered: ‎05-05-2014

Re: Audiobooks do not show up properly

I have Pimsluer language instruction files from Audible. The 30 lesson file when loaded onto my last MP3 player allowed access to each chapter by clicking the Next button. This one, even with Ch. Mode switched on, doesn't find the beginnings of the chapters. Will the firmware update also include a fix for this? If so, I can keep this unit. Thanks for an answer.

Newbie
Posts: 1
Registered: ‎09-29-2014

Re: Audiobooks do not show up properly

Thank you for the information!  This was driving me crazy.

Newbie
Posts: 8
Registered: ‎04-19-2013

Re: Audiobooks do not show up properly

Has anyone figured out a fix? I have firmware 01.02.18A and have been using this Clip Plus for over 2 years. Suddenly the audiobooks are not showing except a few under unknown. I'm extremely frustrated.

 

I always delete old books, have a 16 gig card in the slot. I've tried removing the card to see if the books on the built in memory will show and they did not. I tried returning to the factory settings. Most of my podcasts do show up although some of them have been a problem for some time. 

 

HELP Cecill, Help!

SanDisk Guru
Posts: 16,269
Registered: ‎04-17-2008

Re: Audiobooks do not show up properly


@tollertoller wrote:

I have firmware 01.02.18A and have been using this Clip Plus for over 2 years. Suddenly the audiobooks are not showing except a few under unknown.

 


 

A.) This board is for the Clip Sport. You have a Clip+. Your question is off-topic for this board. You should be posting here instead.

 

B.) If your audiobook files are displaying under "Unknown" it means the player cannot decipher the ID3 tags of the files. You will need to edit them; they may have the wrong format of tag. It should be ID3v2.3 ISO 8859-1. MP3Tag is a great, free tag-editing software download.