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Newbie
Posts: 1
Registered: ‎06-15-2015

Audible/playback Issues

I have been a long time user of Sandisk products.  However, I have been dissapointed in certain features of the new Sport Version and Jam version.   First,  I have found that each of these versions have been cutting off the last 2-3 minutes of audio on all of the audible books that I have downloaded.  This did not happen on the previous versions of clip players.  Secondly, for these same two players, there is a long lag time before the playback responds when fast forwarding, skipping forward or backward between chapters, or pausing the player.  This is very frustrating, the response time was very quick in the earlier versions of sandisk Mp3 products (E series, Fuze, clip, clip+). 

Overall, I have become resigned to some of the changes that have occurred with the new firmware, like not being able to download DRM protected .wma files from Overdrive.  But when the end of a book gets cut off and I have to download the book to my phone to hear the last couple of minutes of book, it gets old.  

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Newbie
Posts: 1
Registered: ‎06-20-2015

Re: Audible/playback Issues

I can totally relate to your frustration. 

 

I previously owned 6 Sansa Clip+s and decided I'd try the Sport since I didn't need all the "extras" the clip+ offered.  (NOTE:  I've had so many clips because they eventually stop working or break).    All I use my player for is to listen to my Audible books.  I at least expected the Sport to be somewhat comparable to the Clip+.  Boy, was I wrong!  When you press a button (either the pause, fast forward, rewind, etc.), it takes sometimes 30 seconds for the device to respond.  You can't tell if it took your command, so you press it again, and it counteracts the command you originally made.   SOOOOO FRUSTRATING.  And.... the last parts of my books are cut off.  How annoying is that?!?!?!??

 

Unfortunately, I've already thrown away the packaging from my sport clip, or I'd return it immediately.  Now it's just wasted $$$, because I wont use it.  I'll go back to the more expensive Clip+ with features I don't need just to get some basic functionally back - and be a fairly unhappy customer.  Or maybe I'll just switch to an Apple product and be done with this.....

 

 

 

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SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Audible/playback Issues

Sell your Sport on eBay.  Some people like it . . . .

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SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Audible/playback Issues

I own a Clip Sport, and Rockboxed Clip+ and Clip Zip players. I am thinking about buying another Clip Sport as its battery life is much greater than that of the Clip+ and Clip Zip. I do miss Rockbox when using the Clip Sport. 

I don't have that much favorite music that I would want to have with me in a portable player, so an 8GB Clip sport with a 16GB card in it holds it. Yes it is a nuisance having to remember which music is in card memory and which is in main memory. If they would come out with a new firmware that has a 4,000 song limit for card memory, it would make the Sport much more enjoyable for me to use. i would even be happy if they release a new firmware that has no database for the internal memory, but allows a 4,000(or more) song  database for card memory.

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SanDisk Guru
Posts: 16,324
Registered: ‎04-17-2008

Re: Audible/playback Issues

[ Edited ]

@JK98 wrote:

If they would come out with a new firmware that has a 4,000 song limit for card memory, it would make the Sport much more enjoyable for me to use. i would even be happy if they release a new firmware that has no database for the internal memory, but allows a 4,000(or more) song  database for card memory.


 

The Sport as it comes from the factory, has a 4,000 song limit for the internal memory and a 4,000 song limit for the external card memory. If you never update the firmware, you would have what you want. Unfortunately, the 1st firmware update required dropping the database limits to make room for the improvements/adjustments SanDisk made.

 

Also unfortunately, is that updating the firmware is a one-way street. The original firmware is not available for download, so once you update there's no going back.

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SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Audible/playback Issues

"he Sport as it comes from the factory, has a 4,000 song limit for the internal memory and a 4,000 song limit for the external card memory."

 

The first firmware has issues though, and doesn't seem to work properly with track number tags.

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Newbie
Posts: 9
Registered: ‎08-10-2015

Re: Audible/playback Issues

See my post of today on a newer thread.  Sport does not accept Audibles Enhanced mode. You will have to use Mode 4 to avoid the annoyances of trying to used Enhanced on a player they did not set up to use it.  A step back for Sansa!  I had both of your problems til I figured it out.

 

Also, I never had a problem loading anything from Overdrive.

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Newbie
Posts: 1
Registered: ‎09-27-2015

Re: Audible/playback Issues

Dose anyone know if sansa is planning on fixing the long delay when using the sport clip for Audiobooks and Audible. I had the old fuze before, and it was great. Why is a product 10 years newer even having this issue. I'm wondering if I should return to store and switch to a different manufacturer.    Please    H E L P   ! ! !

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Newbie
Posts: 9
Registered: ‎08-10-2015

Re: Audible/playback Issues

Don't use the Enhanced mode when you download your book from Audible.  Use Mode 4.  No more delay.   I also found that if I use Ehanced mode, it chops the last few minutes of my book off every time.

 

Why a new player like Sport can't use Enhanced mode is beyond me.  A big step backward from the Clips.

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SanDisk User
Posts: 28
Registered: ‎12-04-2009

Re: Audible/playback Issues


@MasterJoop wrote:

Don't use the Enhanced mode when you download your book from Audible.  Use Mode 4.  No more delay.   I also found that if I use Ehanced mode, it chops the last few minutes of my book off every time.

 

Why a new player like Sport can't use Enhanced mode is beyond me.  A big step backward from the Clips.


Just to confirm, Clip Sport with a Mode 4 Audible audiobook download has: 1) no lag in playback response regardless of how far into the book you are (I find with Enhanced Mode, the lag increases the further into the playback you are); and 2) the last several minutes of the audiobook are NOT cut off.

 

True and True?

 

I agree with a major step backward. I bought the Sport for the longer battery life with a screen large enough to report both current and total length including seconds.