Reply
Newbie
Posts: 1
Registered: ‎12-25-2017

backlight shuts off music

I have a Clip Sport Plus that shuts off music play when the screen backlight turns off.  Set the backlight time to 30 seconds and music shuts off at 30 seconds.  Same thing happens no matter the time selected.  I downloaded and installed the firmware update (2.13.B) and it didn't fix the problem.  I'm on the verge of returning it to the store.  Seems like an obvious bug.  Help!

 

-Mark H

SanDisk Guru
Posts: 4,460
Registered: ‎07-18-2007

Re: backlight shuts off music

[ Edited ]

that should not be happening. I dont think it is a bug as I do not see any similar issue when using mine. I would exchange it as it seems to be some sort of hardware issue.