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Newbie
Posts: 2
Registered: ‎05-19-2019

Sport Plus freezes at volume level question after loop restart

Hi all, 

Sorry for my english in advance, I'll try to explain my problem as accurate as possible.

 

From begginng, I don't add/delete media often on my player, just have a playlist and play that every time I go out jogging. Today I've added like 10 more songs to the list and went out , having it 'refresh the media' and then froze when I played first song. I restarted it by holding the on/off button and then got to another song, and hit the volume up, got the question about high volume, clicked ok, then clicked a couple of times more. I then saw it got stucked at max volume and on that screen, the song played to the end, but I cannot do anything else. After that I could only restart it, having it say 'Refreshing Media', then showing the warning and get stuck on the question screen, not being able to click yes or no. 

 

When I got home, when plugin it into computer it stated 'FW Upgrading' ... ' do not disconnect' and stayed like that. With more refreshed and open in 'debug' mode (or whatever it's called, the one with the white screen) , managed to view it as a usb drive and deleted the newly added songs, and also added Firmware 2.18 upgrade.hex file. After restarting got a different  upgrade screen, but that froze at the end too (stayed like 15 mins).

 

Restarted it and now I cannot do anything with it, if I restart it I get into 'Refreshing Media' then get stuck on "do you want to keep current volume level ? yes - no " screen and opening in debug mode (as I call it) makes it unknown devide in windows 10. 

 

Connecting it to a power source only, a charger, shows the weird 'FW Upgrading ... Don't Disconnect' screen.

 

Any suggertion is welcomed. Thanks

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Newbie
Posts: 2
Registered: ‎05-19-2019

Re: Sport Plus freezes at volume level question after loop restart

managed to get into transfer mode, deleted all music and upgrade it first with 2.0x firmware then 2.18. At 2.0x I noticed that once started the volume going up to 100% so it seemed the volume button was stuck or something. Give it some good punches , then upgrading and after the last update the setup menu showed and all worked ok from there. I think it's even a bit louder now than it used to be. 

 

Maybe this will help someone . Great day!