Pairing Bluetooth on my Sandisk Clip Sport

Hi Folks

Trying to pair Blitwolf BW-FYE 2 Wireless Earbuds with my Sport Clip Plus

The device finds the eadbuds when I ‘search for devices’ but offers no option to connect ?

Iv’e tried with a friends different wireless earbuds and they connect fine

Is there a fix or firmware update for this apparently common issue ?

Thanks

Jonny