12-20-2017 09:56 AM
I received two SanDisk Clip Jam players yesterday December 19, 2017, intended to be Christmas gifts, then tested, configured, and pre-loaded with songs for standalone local non-Internet use. One of the players had a problem while the other one worked per the User Manual on the SanDisk customer service page. Using the Clip Jam control button on the faulty unit was different than identical operations on the good unit. In this case, the menu movement would not enter any item except top level. Thus could not even get the cursor down into most Settings or Music files listed. I was able to ascertain the actual hardware buttons were all functional. Thus tried to use the 20 second press of the Power button to reset firmware but the issue remained. I then looked at Info on the good unit that showed firmware at version 1.12 that is up to date so assumed the faulty unit probably had the same version.