Here are two suggestions for you to consider.
- The article at this web-link looks to me to be really informative and posssibly helpful.
https://www.drivereasy.com/knowledge/how-to-fix-usb-not-working-in-windows-7/
2I If none of those tips work for you, then maybe try upgrading to Win 10?
Here is a web-link for the free upgrade from Microsoft. I find Win 10 to be very user-friendly. Each upgrade from Win 7 or Win 8 appears to be designed for the specific computer hardware capability.
https://www.cnet.com/how-to/microsoft-windows-10-free-upgrade-offer-assistive-features/
