09-24-2018 10:35 AM
My 1 year old Clip Jam stopped playing and shut down while I was listening. I've tried all the suggestions including holding down the power button, charging for an extending time, removing the micro USB, all to no avail. When I connect it to the computer the device does not light up and is not visible to the computer. Is there anything else I can do?
10-01-2018 11:49 AM
All I can say is keep trying the 'hold the power button' for 20 seconds, repeatedly. Literally count to 20 or 30 slowly each time, lift off, and try to turn on. If it fails, repeat.
I've had that work, but I haven't had the Clip Jam 'die' nearly as often as previous Clip models.