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Newbie
Posts: 2
Registered: ‎03-09-2018
Accepted Solution

Clip Jam faulty? Screen dark.

Hello

 

I have just received my new Clip Jam but the screen is - and remains - so dark it is more or less indiscipherable. I charged it (for at least the recommended 3 hours), found with great difficulty the brightness setting and changed it to 100%, and did a reset in accordance with the instructions here on the website. But no success, the result is still the same dim screen.

 

Can I assume it is faulty and that I need to have it replaced or is there anything else I can try?

 

Thanks

 

Seth

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SanDisk Guru
Posts: 16,187
Registered: ‎04-17-2008

Re: Clip Jam faulty? Screen dark.


@Pennydrop wrote:

 

I have just received my new Clip Jam but the screen is - and remains - so dark it is more or less indiscipherable.

 

Can I assume it is faulty and that I need to have it replaced?


 

I would. You should not have an isue like this straight out of the box.

Newbie
Posts: 2
Registered: ‎03-09-2018

Re: Clip Jam faulty? Screen dark.

Thank you, I will get on ot the dealer.

 

Seth