11-25-2012 07:30 PM
The 16 gb microsd card I bought for my SansaClip doesn't work when I put it in the player. The player freezes and none of the controls work until I take out the card. I know that the card is working because the store I bought it at then tested it in a cellphone. But when I contacted tech support, they suggested that I do an internal and external format of the player and the card. This seems risky to me, especially since we know the card is not defective. Any advice?
11-26-2012 08:30 AM
It's not risky. Go for it.
Note though, that formatting will erase all user-added content, so make sure you have your music/files backed up on your computer or somewhere for re-transfer after formatting.