05-01-2015 10:42 AM - edited 05-01-2015 10:46 AM
I tried contacting live support on this but got no help.
I am running Sandisk Media Manager in Windows 8.1 x64. In Windows 7 x64, the program worked fine until KB3045999 which was a Windows update regarding security. If I removed that, the program worked fine.
In Windows 8.1, the program does not run at all. I had to set it to Windows 7 in Compatibility Mode in order for the program to even run, and I get an error message.
I'm not new to Windows and do IT for a living. I did a little reading here - http://www.infoworld.com/article/2914590/microsoft-windows/windows-patch-kb-3045999-conflicts-with-m... - and uninstalled what the article referred to as the Windows 8.1 version of that security update, but same issue, I get the error message.
Could Sandisk take a look into this? Or at least tell us which security update is causing the issue? I have a feeling I'm not the only one having this issue, and after reading a few of the threads here it feels like there is zero care or importance on getting this fixed from Sandisk.
05-01-2015 11:16 PM - edited 05-01-2015 11:19 PM
Could someone from Sandisk please get me an answer on this soon? I liked using this program a lot in Windows 7 and you guys should stand your product. I don't feel very optimistic considering I posted this question around 1:00PM today and haven't even gotten an acknowledgment that the issue is being investigated.
05-12-2015 08:17 AM - edited 05-12-2015 08:17 AM
That's because this is a users forum, not a tech support forum. Nor is it monitored by SanDisk except for the Admin.
For advice or technical support on a SanDisk product or service, you should contact SanDisk directly:
06-08-2015 02:47 PM
the answer seems pretty simple. You are asking about compatibility issues for an application that is no longer distributed or supported. regardless if someone told you exactly which OS security update caused the issue it would never be fix because the application is no longer supported. Besides that there are tons of better application out there that do the same functions as media manager so just find something else to use would be my advise.