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Newbie
Posts: 13
Registered: ‎03-05-2013

Sandisk Media Manager Incompatibility

[ Edited ]

Hello,

 

I tried contacting live support on this but got no help.

 

I am running Sandisk Media Manager in Windows 8.1 x64.  In Windows 7 x64, the program worked fine until KB3045999 which was a Windows update regarding security.  If I removed that, the program worked fine.

 

In Windows 8.1, the program does not run at all.  I had to set it to Windows 7 in Compatibility Mode in order for the program to even run, and I get an error message.  

 

I'm not new to Windows and do IT for a living.  I did a little reading here - http://www.infoworld.com/article/2914590/microsoft-windows/windows-patch-kb-3045999-conflicts-with-m... - and uninstalled what the article referred to as the Windows 8.1 version of that security update, but same issue, I get the error message.

 

Could Sandisk take a look into this?  Or at least tell us which security update is causing the issue?  I have a feeling I'm not the only one having this issue, and after reading a few of the threads here it feels like there is zero care or importance on getting this fixed from Sandisk.

 

Thank you.

Newbie
Posts: 13
Registered: ‎03-05-2013

Re: Sandisk Media Manager Incompatibility

 

Here is a picture of the error I am getting when I run in compatibility mode. 

Newbie
Posts: 13
Registered: ‎03-05-2013

Re: Sandisk Media Manager Incompatibility

[ Edited ]

Could someone from Sandisk please get me an answer on this soon?  I liked using this program a lot in Windows 7 and you guys should stand your product.  I don't feel very optimistic considering I posted this question around 1:00PM today and haven't even gotten an acknowledgment that the issue is being investigated.

Newbie
Posts: 13
Registered: ‎03-05-2013

Re: Sandisk Media Manager Incompatibility

bump

Newbie
Posts: 13
Registered: ‎03-05-2013

Re: Sandisk Media Manager Incompatibility

A week has passed and no answer from SanDisk yet.

SanDisk Guru
Posts: 16,301
Registered: ‎04-17-2008

Re: Sandisk Media Manager Incompatibility

[ Edited ]

@hogger129 wrote:

A week has passed and no answer from SanDisk yet.


 

 

That's because this is a users forum, not a tech support forum. Nor is it monitored by SanDisk except for the Admin.

 

For advice or technical support on a SanDisk product or service, you should contact SanDisk directly:

 

http://www.sandisk.com/about-sandisk/contact-us/

 

Newbie
Posts: 13
Registered: ‎03-05-2013

Re: Sandisk Media Manager Incompatibility

Then by all means please provide help.  I have already tried contacting Sandisk and they basically told me it's a legacy product they don't care.

Newbie
Posts: 13
Registered: ‎03-05-2013

Re: Sandisk Media Manager Incompatibility

No problem.  Thanks for the help.  I am going to find a company with better support.

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: Sandisk Media Manager Incompatibility

the answer seems pretty simple. You are asking about compatibility issues for an application that is no longer distributed or supported. regardless if someone told you exactly which OS security update caused the issue it would never be fix because the application is no longer supported. Besides that there are tons of better application out there that do the same functions as media manager so just find something else to use would be my advise. 

Newbie
Posts: 13
Registered: ‎03-05-2013

Re: Sandisk Media Manager Incompatibility

Care to name a few?  And if the application is no logner supported, then Sandisk should pull it from the site.