Hi,
I too had the same problem with loss of data on the faulty 32g Ultra Card-card just failed in my phone while on holiday. It was too costly to try and retreive the data, so I just parcelled the card up as instructed in the e-mail from Sandisc.No word to cut my card up…They have now received this and are in the process of returning the new one.
The corresponence between me and the agent was very good,so I would suggest that you send another e-mail or try the On-Line Chat.
