Mobile memory, professional cards and all other standard cards

[Cacho]

Hi Izzy001,

[  this question is directed to SanDisk.  ]

Then, you can send the question to the SanDisk Support Team: http://kb.sandisk.com/app/ask/

[KrishnaM]

I have same problem with my Ultra microSd XC 64GB card. And I too do not want to give my personal data Sandisk. Will Sandisk Answer....????

[Cacho]

Then, you can also send the question to the SanDisk Support Team: http://kb.sandisk.com/app/ask/

[JohnMcL7]

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@Cacho wrote:

Then, you can also send the question to the SanDisk Support Team: http://kb.sandisk.com/app/ask/

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That is really not helping - this is a forum, please post the answer here to the question so we can all see it rather than everyone pointlessly asking the same question to Sandisk support.

I also have a failed 128GB micro SDXC card (just suddenly stopped being able to write to it, has around 75GB on it right now and worked fine up to that point) which has personal data on it I want to wipe before returning it for a warranty replacement. My card seems to be stuck in the write protect mode described in this thread, is there an way to override it temporarily to wipe the card? I have the data I want from it so I don't need the card to protect its data.

John

[wilyearthworm]

My own 64GB micro SDXC card has failed in exactly the same way as everyone elses.

As I am unable to wipe my personal data from the card due o this widespread fault I am also not prepared to send the card with the data intact to Sandisk for replacement.

I will be emailing/chatting to Sandisk about this later today and I will report what they say later. I will suggest that I would be prepared to return the card if I can cut it into two pieces to ensure the data is destroyed. I think this would be a sensible solution.

Dave

[wilyearthworm]

OK, I have now spoken to Customer Services and I explained the problem to them. This is the conversation:

Clauber B.: Hello, thank you for contacting SanDisk. My name is Clauber B.. Please give me a moment while I look into your question.
Liva B.: Hello, thank you for contacting SanDisk. My name is Liva B.. Please give me a moment while I look into your question.
Clauber B. has left the chat.
Liva B.: Please be advised that SanDisk RMA policy is to replace products under warranty, once the defective product is received in one piece. We do not review data.
Dave Sibley: Thank you. I appreciate that but I do feel uncomforatable sending you this card with personal, confidential information on it. As a possible solution, would it be ok for me to cut the card into 2 pieces which will destroy the information the card contains?
Liva B.: Alright, we will make an exception for you to return the product broken in pieces.
To provide you with a sense of security, you may break the SanDisk defective device and ship it back to us.
Also, please print out and include this update so that our Receiving Department does not reject your RMA.

Dave Sibley: Thats very kind. thank you for your understanding.
Liva B.: You are very welcome.

Is there anything else I may assist you with, Dave?

Dave Sibley: No thank you. You have been very helpful.
Liva B.:

Thank you for contacting SanDisk, and have a great day, Dave.

Liva B. has disconnected.

Good luck :-)

[djsfly]

I have the same issue with a SanDisk Extreme 32GB UHS-I/U3 on my lg g3, any luck?

[ikzdeh]

i think i got same issue with my Sandisk Ultra 64gb,

SDFormetter says its "Write Protected" but its not the Switch on the Adapter.

if i check the via CMD, Diskpart in Windows the Volume or Disk Details it tell me no Write protec or ReadOnly and succesful clean.

nevenmind what i do, delete or copy new data on it, after plug out and back in the Data state is resettet. Same in my Phone, can use it till i unplug the card or reboot phone, microSD card will reset to the current state.

In Linux using gparted i got an "unable to write format changes into kernal" error, that looks like the Card locked itself like said here:

http://kb.sandisk.com/app/answers/detail/a_id/8656

[smudge16uk]

Hi.

I have the same problem with my 64GB SDxC Ultra memory chip.

I have sent an e-mail to you and now wait for a reply.

Kind regards,

Geoff Smith.

[Tapeworm]

You might have sent an e-maill to SanDisk Tech/Customer Support but this is a user's forum. You will get no personal reply from here.