If you’re getting no responses from your posting, a safe assumption would be no one has an answer for you. This is a user’s forum, not a tech support forum. We don’t have all the answers to every question posed here.
If you want support or help with a technical issue, I’d suggest contacting Sandisk’s tech/customer support directly either through their Knowledge Base articles, phone, live chat or e-mail… No SanDisk employee currently monitors this forum on a regular basis.
Good luck with your problem . . .
