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Newbie
Posts: 1
Registered: ‎02-26-2014

sansa connect problems

I have a Sansa Connect 4-gb, FCC ID-ES20070309 and it has basically stooped working.... When I turn it on it has a message "Recovery Needed" and to go to the the Sandisk website and download a tool, but I cannot get it to connect with my computer for one, and two I can't even find this recovery tool on the website. I would like to know if there is any hope for  my device? 

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Administrator
Posts: 563
Registered: ‎07-20-2007

Re: sansa connect problems

Here is the sansa connect recovery tool. hpe it helps

 

http://kb.sandisk.com/app/answers/detail/a_id/863/kw/sansa%20connect%20recovery%20tool 

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SanDisk User
Posts: 67
Registered: ‎03-07-2014

Re: sansa connect problems

Additionally, you can utilize the recovery tool. Check the link below. 

 

http://kb.sandisk.com/app/answers/detail/a_id/863/~/sansa-connect-recovery-tool

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SanDisk Guru
Posts: 16,324
Registered: ‎04-17-2008

Re: sansa connect problems

As far as I can tell both links point to the same page, so I fail to see the reason or the helpfulness of another post. Smiley Frustrated