sansa connect problems

I have a Sansa Connect 4-gb, FCC ID-ES20070309 and it has basically stooped working… When I turn it on it has a message “Recovery Needed” and to go to the the Sandisk website and download a tool, but I cannot get it to connect with my computer for one, and two I can’t even find this recovery tool on the website. I would like to know if there is any hope for  my device? 

Here is the sansa connect recovery tool. hpe it helps

http://kb.sandisk.com/app/answers/detail/a_id/863/kw/sansa%20connect%20recovery%20tool 

Additionally, you can utilize the recovery tool. Check the link below. 

http://kb.sandisk.com/app/answers/detail/a_id/863/~/sansa-connect-recovery-tool

As far as I can tell both links point to the same page, so I fail to see the reason or the helpfulness of another post. :confounded: