OK, I despise Sandisk RMA. First, they removed the option of checking RMA status on the site. Now we must make a tedious call. But more importantly is the inefficiency of the entire RMA process. For example, I sent my Sansa Clip in about a month ago after getting RMA approval. It did arrive; however, to date, there has been no action on it. The RMA dude simply reads a script about how sorry he is, how they’re having “problems,” that I shouldn’t worry, and that I will get the replacement very soon. BS!!
This should not happen with a stand-up business model like Sandisk. Perhaps they’re on their way downhill – their service certainly shows it.
SanDisk is in the process of migrating to a new customer support solution. We are sorry for any inconvenience, we expect to complete this transition in next 2 weeks to provide you with an improved customer experience. Please expect a short delay in regards to warranty replacements. For questions regarding the replacement please contact our RMA department at 866-726-3475 option 6 and provide your RMA number.
Ohh. It’s frustration indeed to deal with SanDisk support. Three months passed since my previous post. And would you like to know what was happened? Look:
I got RMA and sent the card to SanDisk office in Moscow
They informed me that they got nothing.
I send them the proof of delivery. They confirmed that they lost the card and promised to send me the replacement.
UPS tracking number was issued for the replacement, but the replacement card was not transferred to UPS.
I was invited to visit SanDisk office in Moscow in person to pickup the card.
I visited the office at the scheduled time, but they did not have the replacement available.
Finally, I still got nothing after more three months. Of course, I bought another card (with larger capacity). Now it’s just getting interesting what’s next?
