stuck on 'refreshing your media'.

I’m getting Refreshing Your Media: Nightmare Level.

I have a Clip Zip with a really persistent case of Refreshing Your Media.  A Macbook was used to load tracks onto it, but then I got the RYM screen so took it to my Windows 7 machine to try to fix.

I’ve tried everything mentioned in the forums, including:

  • Holding the Hold button for 60 seconds to do a reset.
  • Manually updating to firmware 01.01.20A successfully.
  • Connecting to a Windows 7 machine in MSC mode and doing a full format (not quick format), then updating the firmware sucessfully. (i have done this at least 3 times now)
  • formatting the device from within its settings menu
  • Letting it do its Refreshing Media thing for 10-30 minutes, even with no media loaded.

Even with no media loaded on, I get the Refreshing Your Media screen stuck on.  When I force MSC and load on some tracks (clean id3 tags) I can get it to play tracks, but the Refreshing your media loop comes on whenever:

  • the Hold button is the first thing you press after powering on
  • long-press the Hold button to shut down.

It also goes into the Refreshing Your Media loop unpredictably when pressing the Hold button (instead of the lock coming on, I get the Refreshing Your Media).

I have never used an external msd card on this unit.

I have a second, identical Clip Zip with no problems.

Any other ideas, or is this unit toast?