Please note that the warranty starts from the date you originally bought the 1st player, not the age of the replacement. For example, if you bought a player and it was replaced under warranty with only 2 months left under the warranty, the 2nd (or replacement) player is only warranted for those remaining 2 months, not another year (or 2 years in the EU) as you might think. The warranty does not reset with a replacement device or product.
SanDisk doesn’t typically monitor the forum and provide individual help here. You should really speak directly with SanDisk in your country/whomever you are dealing with now, and provide that same explanation.
the sandisk support for germany dont want to discuss it.
They say that the player has no warranty any more and also they say i am lying and this is not the replacemnet player they sent me last year but this is the player i get from them.
Its really unbelievable and i am so angry
i will never buy again a sandisk product
i still can not believe that they dont want care about my warranty.
What are the details of your “technical problem” now? Maybe it’s not something that the player would need replacement for, and someone here could help you with it.
…you still refuse the help that’s been offered to you. If you tell the forum what the technical problem actually consists of, there’s the possibility that we can help you with it and all your annoyance may end in smoke. It’s your decision.
And BTW, none of the participants here is a SanDisk representant.
Are you sure the headphone plug is fully inserted? When the player is new, the jack is tight, and it takes a bit of force to get the plug fully inserted.