another big problem

NOW WHAT HAPPENED IS THAT MY MP3,  IT CRASHED, IT WONT TURN ON OR OFF, I HELD THE POWER BUTTON FOR 10 - 15 SECONDS TO TURN ON, AND IT JUST SAYS “SANSA” AND HAS 5 LITTLE CIRCLES WITH THE INTERNET RADIO SIGN, THE MUSIC LIBRARY AND ALL THAT STUFF, WHAT DO I DO?

try removing the battery and connecting it to the computer, then what does it say?

HOW DO I REMOVE THE BATTERY?

nevermind, I forgot its a connect. you cant do that. My bad… ^_^. When you turn it off and connect to a pc, what does it say?

Press and hold the power button for about 30 seconds. The unit will do a deep boot.

If it still hangs then try the Recovery Tool.

U GUYS DONT UNDERSTAND, I CANT DO ANYTHING ITS LIKE CRASH, WHEN I TRY PRESSING THE HOME BUTTON, NOTHING HAPPENS IIT COMPLETELY CRASH,

NEVER MIND GUYS I GOT IT

yay

No Wait…how did you do it? I’m havin the same problem…

Press and hold the power button for about 30 seconds. The unit will do a deep boot.

If it still hangs then try the Recovery Tool.