05-11-2009 08:58 AM
>>use whatever software that initated things to de-authorize the player so that everything forgets about it.
See, that's the problem - *I* didn't do anything with regard to any subscription service. But something apparently thinks I did, at least when it is connected to the clock radio.
05-14-2009 11:26 AM
Does the reset with the power button work differently/not at all with the updated firmware? I seem to recall some kind of messages with the old firmware (? or maybe I'm hallucinating?), but with the new firmware it just turns on and then turns off again. I don't know if any reset is taking place.
05-18-2009 07:16 AM
I unplugged and removed the batteries from the clock radio and even the remote, although there's no way outside of the Twilight Zone that the *remote* could be the problem....! Left them out for several minutes.
I reformatted and soft reset the Sansa. Then I took *its* battery out and left it out for several minutes.
Copied a backup of my song files that has never had the offending (I'm assuming) Amazon downloads in it, ever.
Same old, same old.
Did some searching here. Found what looked like some similar problems with subscription services, fixed by Sansa.fmt.
Then I found this (message 4):
Fortunately! I was about to try the Sansa.fmt thing, but I see here that's only v1, and that the only thing I can do that I haven't done for a v2 is to format in MSC mode through Windows. (I got the impression somehow, previously, that that was not a good thing to do, but I am becoming desperate.)
Will that (formatting through Windows) do anything I haven't already done?
What I want is to get the thing back to the state it was when I bought it (you know, when it worked....), but either I haven't been able to accomplish that or something is permanently broken.... :-(
05-18-2009 10:41 AM
After formatting your v2 via Windows, you simply optimize the memory by using Settings > Format > Yes.
I wish I had the Timex here to experiment with it, as it looks like a promising little guy. Not very many cool e200 gadgets out there. Try the "double" format (Windows then e200 onboard command), load a few songs, and see what happens.
05-18-2009 10:54 AM
I'll try that, thanks.
The clock radio is (was) very nice for my purposes. I've seen some complaints that you can't wake to music from the Sansa, but what I did with it was listen to random tracks a little while at bedtime. Don't even know if it has a "sleep" for the Sansa, as I was just turning it off myself.
My needs are very simple - it plays music, I'm happy....! ;-> So it takes a lot to make me *un*happy - like it stopped playing music....! :-(
05-19-2009 06:15 AM
Well, the last resort didn't work. The clock radio recognizes the Sansa (or the Sansa recognizes the clock radio) to the extent of turning on if I put it in the dock when it is off. No sound through the speakers, no response to the remote. Guess I'll go back to the trouble ticket I put in, refer them to this thread, and take the battery out so I can get the serial number to give them. Not a lot of hope on my part, though, unless there's some kind of reset only a tech can tell me. At least it still works standalone.
If it turns out I have to buy a whole new mp3-clock radio combination, any recommendations....? (I'm scared to get another Sansa and plug it into the clock radio, or another clock radio and plug the Sansa into it, as I'm afraid I'd just wind up with another semi-dead electronic item - 'cause I don't know which killed which....! )
05-20-2009 07:05 AM
I found this:
But it looks like it's for v1? It looks like maybe it's just the format thing that I can't use on v2? (Can't tell exactly from the message, reluctant to try it unless I know it's OK for v2.)
05-20-2009 10:08 PM
The e200 series v2 devices boot up with a SanDisk logo with reflection, and a blue sansa logo below that.
The v2 devices have a different processor than the v1. The v2 processor is the same as in the Fuze and Clip, the Austria Microsystems processor. This new family of devices uses a firmware binary file, compared to the mi4 format firmware of the earlier machines.
05-21-2009 06:13 AM
Thanks, Bob. I appreciate all your help.
I'm going to try just one more time. I'm going to pull the SD card out and format it separately. I'm not going to put it back in until I've done all the other steps (not that it's where the offending tracks ever were - I'm just going to do belt and suspenders, one last old college try....). Then I'm going to format the internal memory via Windows and via the Sansa itself. Then I'm going to do a reset with the power button. Then I'm going to take the battery out and put it back in. Then I'm going to install the firmware *again*. Then I'm going to do a reset with the power button. Then I'm going to take the battery out and put it back in. Then I'm going to format the internal memory via Windows and via the Sansa itself. Then I'm going to copy over the backup that never had the offending tracks in it, from a *location* that never had a backup with the offending tracks in it. Then I'm going to unplug the clock radio and take the batteries out and leave them out a *long* time. I'm going to take the battery out of the remote and leave it out a *long* time, just in case I am in the Twilight Zone. Then I am going to put the batteries back in the clock radio and remote, plug the clock radio in, hold my breath, and plug the Sansa in.
If this does not work, I am *not* going to throw them across the room, as the Sansa still works with the earbuds and the clock radio still works as a clock radio. I am sure going to *want* to, though.
05-22-2009 04:37 PM
Well, somebody congratulate me for my self-restraint. The clock radio and the Sansa are still in one piece.
As you may have guessed, after doing my best to take it back to square one, and copying songs so pristine they had a date of last November, long, long before I made my big mistake, they *still* do not play together nicely. And they still work separately just fine.
In other words, exactly the same as when I first observed the odd behavior.
Well, I have an open trouble ticket. I guess I'll go add this latest piece of information to it, FWIW. And prepare myself to buy another mp3 player/clock radio combo, probably.....