Sansa Fuze+ Not Working

Hi I Am From India And Im Using Sansa Fuze+  I Contacted Your Tech Support But Person Named as Himan Was So Rude and Not ABle to Answer My Query and Keep Arguing With Me… He is SO Arogant And Enjoy the Right Because He Know That In India there is NO Next Level Esclation is Avilable…I Seriusly Suggest you to take i into a consideration Because People There is Enjoying The Benefits of it…