Sansa Updater did not work for me. It installed fine, although it did not ask me where to install it or where/if I want icons, which was a little weird. Then I tried to update, and it said “Update service not available.” I watched the video; I read my manual; I uninstalled and reinstalled; nothing.
Installed firmware update manually and it seems to be working fine, this is what I planned to do in the first place, until the only place it seemed I would be able to download the Sansa Media Converter would be through the updater.
I googled for the SMC download, I looked through old forum threads and found only broken links, finally I downloaded the stupid updater so that I could download it through there. SMC is not coming up on my Updater, which is useless and I plan to uninstall anyways. It just should not be this hard to download a simple program. Better yet, it would be great not to have to convert at all.