Computer Data:
Win7 32bit - well maintained, well organized, no spyware, viruses or other retard issues.
Also, UAC is fully disabled, all other programs install fine, and windows recognizes the devince fine.
Background:
I just purchased this device today (2010-03-25) from a local Futureshop store. Then just opened it.
I decided to update the firmware. I decided to do this automatically. I can do it manually also, I know.
To do it automatically requires download of the Sansa Firmware Updater tool.
You also need this tool to get access to Sansa Media Converter tool (from what I understand).
So, I downloaded and ran the SansaUpdaterInstall.exe from the Sansa website.
Issue-At-Hand:
THE LOG INITIALLY SHOWS:
Checking Internet Connection : Checkmark.
Checking Windows Type : Checkmark.
Downloading latest Sansa Updater : Checkmark.
Installing latest Sansa Updater : Checkmark.
Registering latest Sansa Updater : SCREEN REFRESHES & ROLLS BACK THE LOG
THE LOG NOW SHOWS:
Checking Internet Connection : Checkmark
Checking Windows Type : Checkmark
Downloading latest Sansa Updater: X
The Installation Failed. Please Try Again Later.
Question / Request for Help:
How do I fix this? I know I can update manually once or twice, but eventually I’d prefer automated.
Also, how do I get access to the SMC tool if this installation is not working?
And finally, anyone have any idea why the installation is failing? The error message is not too helpful.
I’m fairly computer literate so any suggestions would be helpful. Thanks.
Similair Issue:
http://forums.sandisk.com/t5/Fuze/Sansa-Firmware-Updater-doesn-t-get-installed/td-p/221970
However, the solution presented for that user DOES NOT work for me. Any help is appreciated.
Thanks.