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Newbie
Posts: 3
Registered: ‎08-18-2008

Sansa Express "stays connected", won't turn off.

I just reveived my 2Gb Sansa Express today. I connected it to my computer (it connected without any problems at all, the computer recognised the player correctly), let it charge full, and transferred some music into it. Now as I'm on a public computer, there isn't a 'Remove device safely" anywhere, and I wanted to be sure that I wouldn't screw up my player by unplugging it just like that, so I restarted the computer, and disconnected the player during the POST- process. But the player didn't seem to understand that I had disconnected it. Now it just says 'connected' on the screen, and the player won't turn off at all (I assume you turn the player off by holding down the power button for 5 seconds). Any suggestions? I don't want to even imagine how long the player would have to sit still for the battery to deplete, and the player turn off.
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Newbie
Posts: 3
Registered: ‎08-18-2008

Re: Sansa Express "stays connected", won't turn off.

I forgot to mention, that I connected the player to the computer again, the player showing 'Connected' all the time. The computer recognises the player as an 'Unknown device', and says it isn't working properly. I would really appreciate all help here, I didn't even have the chance to try it out before it got screwed!
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Newbie
Posts: 3
Registered: ‎08-18-2008

Re: Sansa Express "stays connected", won't turn off.

Weirdly enough, I just got the player to turn off by holding down the 'Volume +' button for a few seconds. It seems to be working alright now. Odd stuff..
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Newbie
Posts: 1
Registered: ‎05-16-2013

Re: Sansa Express "stays connected", won't turn off.

I looked up a Hard Reset in the manual for the express.

 

 

"Hard Reset
To perform hardware reset on the Sansa Express™ device, press and hold the
Select
button while pressing the
Volume Up (+)
buttons simultaneously."
 
 
that is a little strange, but it fixed mine immediately.
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SanDisk Guru
Posts: 16,315
Registered: ‎04-17-2008

Re: Sansa Express "stays connected", won't turn off.

[ Edited ]

Thank you for your input milozane, but please note you replied to a 5-year old post. Please note the date before responding in the future as it generally doesn't benefit anyone to dredge up old threads. It only clutters the front page of the board and shoves more current and relevant threads back to where they aren't as visible. Smiley Wink