12-05-2010 08:00 AM
Sandisk doesn't do repairs. It's not financially practical for them. Even if your player were relatively new and you sent it in for under-warranty "repair", all they would really do is send you a replacement.
Assuming you don't want to move on to something "newer and better", you really only have two options:
1. Find another Connect (might be pretty hard, they've been discontinued for probably two years)
2. Find a battery and replace it yourself.
12-05-2010 09:43 AM - edited 12-05-2010 09:45 AM
"I have a sansa connect from 2007 it's battery is losing its charge and I want to know if SanDisk will change the battery how much would it cost me."
Your Connect is done. I'd say that changing your Connect's battery is nearly impossible.
Here are pics of the Connect's battery. Yes, it's got appendages with contacts. Anyone who can change this is an electronic hero. Slightly nuts for trying, but a hero nevertheless.
08-13-2013 08:16 AM - edited 08-13-2013 08:18 AM
I, too can no longer recharge my Snsa Connect, so I have popped it open and discovered that the battery is a lithium ion 3.7v 800mAh battery with unusual contacts.
It is manufactured by a Chinese company and it is their model number "Everest."
The part number is 890200A00-544-N.
It may be possible to find a battery with the same dimensions and solder two wires to the terminals and then solder the wires to the existing terminals after removing the dead battery, making sure to observe the correct polarity.
Another possibility is to carefully drill a small hole above the four gold contacts, and wire an external battery to the outside case.
This won't look pretty, but will allow you to continue using your Connect, practically forever!
Their may also be a way of reconditioning the original battery using a Maha reconditioner, or something similar.
Further research on the possibility of reconditioning Lithium Ion batteries may be necessary.
I also tried scanning the barcode with my Smartphone and it is not recognized (by two different apps!)
Good luck and if you make any progress, please report back here for others!
P.S. If you need an inexpensive replacement (with more features!) try www.tmart.com.
I have purchased their MP4 digital player as a backup. While it isn't too user friendly, it is cheap enough!
11-10-2013 06:35 PM
I bought a sansa connect in 2009, also i also found battery is losing its charge and i search the intertnet then i found It is manufactured by a Chinese company , i donnt know if there are some other good suppliers can offer the similar product, recently i got one china mall online, pls help to check if the the website is reliable