@romanaleksejuk wrote:
tnmats wrote:
This is a consumer-to-consumer forum, not official Sandisk support. The posts you see here are from other owners like myself and we don’t work for Sandisk.
- To enter this forum, you must click a link, which is called “Support”.
No, you don’t.
- In the forums header it is written “Welcome to the SanDisk Forums”.
So? If you read the 1st paragraph in the Forum Rules & Guidlines (you did read the Rules & Guidelines when you first registered, didn’t you?), you’ll see
“The goal of the SanDisk Forum is to provide a place where all SanDisk users can gather as a community. In this community users can share thoughts, ask questions, look for answers, give improvement suggestions and learn more about the SanDisk products they own.”
Nowhere does this site claim to be an ‘official’ or Tech Support’ forum.
- There are Sandisk Admins present on this forum, who work for this company.
Yes, there’s one . . . and only one. And he does have other duties and a full-time job at SanDisk, so he’s not here 24/7/365.
- When i was registering a direct ticket as an additional explanation for the support - i have pasted a link to this thread, so the real support team saw and knew about this problem/thread.
So you can call this forum like “consumer-to-consumer” or etc. but the official Sandisk people knows about this forum, and they should be interested on bugs elimination of their products.
Interested? Yes. And I don’t mean to sound insensitive, but you have to consider 1 complaint (or even a few) about some discrepancies in the RDS feed to the FM radio on one of their many products is not likely to illicit an urgent high-priority firmware investigation and/or re-write. As you said, the FM radio on these things are not as popular as playing user-added content in the form of mp3’s or other formats. In fact a lot of these devices (from other manufacturers) don’t even have FM on them at all.
And truth be told, SanDisk’s Tech Support even flat-out denied the Clip Zip officially had RDS capability until just very recently. Is it really that big of a deal for you? People have been listening to FM radio on various devices for decades now without it and were perfectly happy without RDS. Does the absence or inaccuracy of RDS on this particular device detract from or ruin your enjoyment of the broadcast? Isn’t it really the music that matters?