No worries. The upper left button (with a curved arrow logo) is the home or back button. If you hold it for a few seconds, the device goes to the main menu level. Settings is the last screen if you hold the >>| button down.
I mentioned the looping function which can complicate things. A new device should have this function OFF by default, assuming that you have a recent firmware installed on your ClipZip. The firmware version can vary, as new builds are released, but the little Zip is in a sealed box, of course.
If you hold the >>| button (the main silver control, right side button) depressed, and the menus keep scrolling through, the loop function is ON.
As long as you can get to the Settings > then System Settings > you can try this:
Here is a listing of the options. They will be in a different language, but often, acronyms are similar looking to English. Here’s the list as a reference for you, From System Settings:
Background
Backlight
Brightness
Power Saver
Sleep
Customize
Equalizer
Replay Gain
Language
Menu Looping
Date
Time
Volume
Info
USB Mode
Format
Restore
As you scroll through the settings menu, see if any of these looks similar, like the abbreviation USB for example. Then scroll up or down (using this list as a guide) to find Language.
In Language, English is the top choice. Alternately, if you select Restore, the next question (regardless of language) asks “Reset back to factory settings?” Click on the top or bottom button to move from the default “no” to “yes”, then press the little button at the center of the main button (this is the “select” key. The player will ask you for language first.
Alternately, there are a few other options available to you. You can call Support at 1-866-SANDISK, and a live assistant can walk you through the process.
If you’re comfortable with it, follow the directions in this thread, and manually transfer a copy of the newest firmware to your device. Once you disconnect, the device will restart in English automatically, at the Language screen. If your device doesn’t have the current latest firmware installed, you can bypass the entire process by installing the Sansa Updater utility. This will automatically initiate a firmware update if the device doesn’t have the latest formware build. The Firmware Updater is also listed in the linked thread for you, if you would like to try that route. Installing the firmware manually is a snap, just be sure to unzip / decompress / extract the bin file before dragging it to the player.
Bob 
