Playlists not syncing from Windows Media Player

I think some of the devices are faulty and this is why some people have no problem and others do. I have two devices: one black one white. The white one always reads everything on a memory card and syncs as well as can be expected with windows media player. The black one sometimes just ignores the contents of a memory card (even after I pop the card in and out again) and syncs erratically with windows media player. Go figure. But there has to be a reason so many people have posted about quirky devices.