New Clip Zip, strange version?

SanDisk MP3 players All other MP3 players
5

I have a similar problem.  I bought 2 Clip Zips.  I got them because they work with Rhapsody and I sometimes use them long enough to kill the battery in one.  So I have a backup.

They have worked fine for a long time.  However, they recently stopped working fine.  Both of them at the same time.

  1.  Both have become ‘sluggish’.  One of them is far worse.  Everything I do with it involves a delay.  Connecting it to the computer might take a full minute until the computer sees it.

  2.  Both seem to no longer accept new files from Rhapsody.  I created a new playlist.  I can get the playlist folder onto the clip zip, but there is no music in it.  I have plenty of space on the player.

  3.  When syncing with Rhapsody, they never seem to finish.  I have always had an issue where during sync, it will say there are a few files left, but they never actually sync.  Now, I can see it is ‘synching’, and even see song titles transferring.  But, it never stops.  I have let it sit for 2 hours and it does not stop.  And I can’t say for certain, but I think I have seen the same songs flash by more than once.

I have used the factory settings option in the settings area.  That did not reset the player to its factory condition though, because none of my files disappeared.  I did not try the format option, because I was not sure what it did yet and I did not want to turn my player into an expensive 4 gb usb drive on accident.

I have tried doing ‘resets’, but they also don’t seem to do anything.  As near as I can tell, a ‘reset’ is actually a ‘turn it off’.  (talking about the hold power button and another button at the same time)

I have uninstalled rhapsody and reinstalled it.

I have installed the Sansa Updater.  It says that no updatable sansa product has been recognized.  Not sure if this means it does not see the clip, or if it just means that the clip is current.  Either way, my computer can see the clip while the updater says it can’t.

I have Rhapsody version 6.14.6.0

I have version 01.01.21A on both clip zips.

Apologies for hijacking your thread, but since my problem is very similar, thought it might be the same root problem and did not want to create another thread.

Thanks for any help.