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SanDisk User
Posts: 55
Registered: ‎01-24-2008

M250 - Is it normal for it to forget all settings when turned off ?

This is my first post in these forums.

So far, every time I turn it off it forgets absolutely every setting I've made including:

FM presets
EQ settings
The last MP3 file I was playing

I find it hard to believe that this does not support remembering at least some settings. I was also hoping that it would allow me to continue (resume) playing an MP3 where I left off. This would be good for books on tape type MP3s and in particular the 3 hour MP3 radio recordings I often listen to.

I bought this at Buy.com and received it yesterday. It says "refurb" but it's actually new, just a "factory overstock" or so they say. It came with a very short USB cable and earbuds, no armband, documentation or software. I downloaded and printed the manual today.

Thank you for any clarifications and help.
SanDisk User
Posts: 86
Registered: ‎07-23-2007

Re: M250 - Is it normal for it to forget all settings when turned off ?

Forgetting all settings isn't normal for these players--what's the firmware currently loaded on your player?  It sounds like Buy.com sold you a refurbed player but are trying to convince you otherwise.  I don't think you can sell something stamped as 'refurbed' then claim it's overstock...


SanDisk User
Posts: 55
Registered: ‎01-24-2008

Re: M250 - Is it normal for it to forget all settings when turned off ?

That's exactly what Buy.com has done. Thanks for the reply. I got an email from buy.com on Dec. 26, 2008 with a bunch of offers, one of them being this Sansa m250. I bought mine 5 hours later. By that time, they were OOS, but the order went through and I was to get the unit when they had procurred more. It took nearly a month for me to get the unit.

The serial number of my particular unit is BE0708SS009847. This morning, my OP had been read 35 times but noone had replied, and I called Sansa Support: 1-866-726-3475. Navigated the automated menu system and got a live person, unfortunately a bad connection. It wasn't so bad we couldn't communicate, but it was somewhat difficult.

We finally arrived at the fact that my unit was among a batch that will not retain settings when turned off. She said my options are:

1. RMA
2. Live with the problem

I said I'd RMA. She gave me a case number and said I must fax them my proof of purchase and then call them back and they will move forward with the RMA. This is good news to me. I have to go to buy.com's website and hopefully find a way to get my proof of purchase there. I think I can. I don't believe they included anything in the box in terms of documentation, nothing.

I wish the m250 supported resuming where you were in a selection when restarting the unit, but AFAIK it is not supported. Anyone? Thanks.
SanDisk User
Posts: 55
Registered: ‎01-24-2008

Re: M250 - Is it normal for it to forget all settings when turned off ?

BTW, the firmware running right now is 4.1.08A. I don't know what it was initially. The current firmware was probably auto-loaded by virtue of the fact that I installed the firmware updater yesterday.
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SanDisk Senior User
Posts: 104
Registered: ‎07-20-2007

Re: M250 - Is it normal for it to forget all settings when turned off ?

[ Edited ]
Researching Issue.


Message Edited by Narse on 01-26-2008 12:50 AM
SanDisk User
Posts: 55
Registered: ‎01-24-2008

Re: M250 - Is it normal for it to forget all settings when turned off ?

[ Edited ]
I spent much of yesterday working with Sandisk, trying to RMA my unit. A support person said mine was one of a bad batch and I should fax them my proof of purchase. I did that and it showed that buy.com represented it as being marked "refurbished" but being new factory overstock. Sandisk finally responded that they do not warrant refurbished merchandise and I will have to deal with the seller. I initiated the RMA process with buy.com, and will send today if my local UPS store is open. I have a prepaid mailing label off buy.com's site. Buy.com's policy is that defective merchandise cannot be credited to the buyer but can only be replaced. I just hope the replacement doesn't have the same problem.

In preparing to send back the unit I thought I should delete the files I'd copied to the flash memory. I had copied two large (~170 MB) MP3s, and also created one or two directories. Last night, however, I found that I could not connect to the m250 with either of my XP computers. It did not show up in Explorer. The m250 said it was connected by USB using MTP. I figure I'll just have to send it back as is, not that it matters.

I wonder if creating those directories effectively made it impossible to connect. That's the only thing I can think of. With the next one (unless I'm assured that I should be able to create directories), I will just put all my MP3s in the default directory (called Audible, IIRC). I presume that the m250 uses ID3 tags to sort and find files. I create most of my own MP3s without tags, only file names so I guess I may have to look into creating tags for them with information that helps me manage (i.e. find) the files. Presently, when I start the player one of my 2 MP3s is automatically queued up.

Again, I regret the evident fact that the m250 doesn't support resume.

Edit: Actually, I believe the player does support resume, it's just that mine was faulty. I'm RMAing my player and expect I'll have much better feelings about the m250 when I get its replacement.


Message Edited by Muse on 02-01-2008 06:17 PM