This happened with mine. You may have to return it to sandisk.
Just go to the support section of the site and let them know what is going on.
They were very helpful and quick to answer my questions. When we figured it was not going to power up, they sent a replacement. All done via the website and I didn’t have to talk to anyone on the phone… no long on-hold time whatsoever… (big plus in my book).
I was without (possession) of my player for one whole week. I was without it working for a couple of days. I had the player for two months when I ran into the problem.
Good Luck.
