05-18-2014 03:47 PM
Sounds like a control issue with the onboard FM receiver chip. If reapplying the firmware doesn't fix the issue, it's likely a simple hardware issue. Troubles with the FM receiver are rare as hen's teeth, rest assured.
If you just purchased the device via Amazon, their return process is great. With any retailer, within the first 30 days, returns to the seller are simplest. Beyond this, SanDisk has you covered. I'd exchange the little guy for a new device.
Reference the steps you have taken here, and they'll fix you up.
05-20-2014 05:32 PM
Sounds like they will replace it with a working unit?
I would still like to have someone (ANYONE) confirm the problem. This would help me know if it is a software or hardware problem.
I've been refining one what makes this happen with the least amount of work (although it is pretty obvious). Here's what I have so far.
- Set your presets to stations to music stations with good reception and shows the currently playing song in the display.
- Find a song you like and listen until the screen goes black screen saver.
- Finish listening to the entire song.
- Listen to the next song part way through.
- Start switching stations with center button using your presets.
- Keep switching stations until you notice the stations are no longer changing even though the display shows them changing.
- Often the station it is picking up has only static, sometimes it is an actual station.
Please, can anyone reproduce this problem?
05-22-2014 03:38 PM
I'm wondering if there is any connection with the display showing the currently playing song and the station changing the song causing the problem. Seems like there's a connection from my viewpoint, but I don't know why that would matter to the device.
06-30-2014 05:15 PM
Decided to return and excange. Same problem still with new unit. Very frustrating.
I'm in a location with poor reception on the radio, if that matters. Still same result. Change station with presets works fine. Listen to a song for a while then start changing stations. Do this enough and the display show the station changing, but the radio station isn't actually changing. A reboot does fix it until the next time. I can normally get it to happen within 15 minutes of listening.
Still looking for a solution.
07-15-2014 05:07 PM
Still have problem with a replacement unit. I notice that when it happens you can't press and hold the forward to the next radio station and have it look for the next station. It just steps one frequence step at a time until you release the forward button.
It would be really nice if someone would reproduce this problem. I'm confident that it must be a software problem, otherwise why would a new unit still fail.
It is easy to reproduce, but you need to spend 30 minutes to do this.
Reset the device.
Set up some presets.
Listen to the radio.
When a song comes on you don't like, skip to next preset until you find a song you like.
Listen for a while, then when a song comes on you don't like, switch stations.
Do this for a while and you will notice the station won't skip to the next preset. The display DOES change, but what you listen to isn't changing.
How do I fix this? ANYONE at Sansa listening?! I'm really frustrated with this.
07-18-2014 07:55 AM
Probably because no one has an answer for you. Either they don't have the problem, or or not motivated to try and reproduce it by constantly changing stations until it (may or may not) happens. Most people find the station they want to listen to and then leave it; they don't cycle through all the stations repeatedly until it overloads and freezes up.
07-24-2014 09:12 PM
Seems like the issue doesn't happen if listening while charging. Not sure if that helps.
This is easy to reproduce in less than 15 minutes.
Listen to radio. Find a station you like. Listen for a few minutes. Start changing presets finding another station you want to listen to for a few minutes. While cycling looking for the station you will notice the station is no longer changing.